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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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It was good, but some time it takes a bit more time for confirmation
All flight have turned out great with no problems, quick and easy
Booking is easy but difficult to contact the customer service staff. The phone number given is not valid.
I always get good experience from Cheapoair. I will continue to get my airline tickets from cheapoair.
Buena servicio y rapido me justo el cervicio bueno por sierto
Positive and pleasant previous experience so far to be encouraged
Reasonable prices and trustful management depending on past experience
Were not able to help me with making changes,
Then canceled my tickets without notifying me.
Rude costumer service.
Buena experiencia, pude revisar y reservar mi vuelo sin mayores complicaciones
My grandson is only4 years old and I need him in a seat next to me
Please can you make that Available please
Lack of useful infromation about amenities. Also with this and another flight, lack of updates concerning changes or refunds are also disappointing
Your feedback is very important to us. Thank you for taking the time
I really appreciate all the time when I use by ur website page
Booking site can be a little more flexible with unexpected changes and price
Your feedback is very important to us. Thank you for taking the time
It was good so far. But I am not happy of charge for changing or cancelling fees
Necesito saber en que numero de
Salida del aeropuerto me puede recoger el uber
I was very skeptical at first. Booking flights online in USA, from New Zealand, departing from Thailand. As well as trying to tie in my own flights to coincide with these flights. Tried to do myself, but once i contacted Cheap0air it was easy
Great experience. Thank you for being a great partner, want to continue having the same experience
My experience was great my customer service rep was very helpful and very knowledgeable person
Fast and easy. I always get my tickets here. This is the first place I check.
Mejor un poco más. Me iso perder mi primera reserva me cambio
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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