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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Almost always book via the website. CheapOair has better deals than the actual airlines
Everything is easy and great! What previous experience... the booking?
Muy satisfecho y eficiente para comprar paquetes de viajes
Thank you for all of the information and help! A phone call followup was greatly appreciated with more information. 😊
Pls include next time so customers can save time when checking in online
Quick and easy site navigation. Always the right flight at the right price.
Found the process fairly easy. I am not super tech savvy so it worked out quite well
Great as expected super deal for my trip and needs happy to travel
Easy to book, cheapest flights, great notifications, love the app
Very seamless process thank you very seamless process
What do you want a book for goodness sake's.
So far so good will see after my trip is completed then I will rate the service
Other sites are hard to navigate. CheapO air has a very user friendly interface and would recommend to others, 100%.
Thanks for your service and was helpful keep blessed always and get more customers to be served as you did to myself
Easy and convenient will definitely book again! Thank you for making this so easy and delightful!
The booking was easy but after you book there's about 5 extra additional charges of god knows what? A little deceiving.
Great deals, quick service. I love to travel this airline. I will always use this airline.
The computer doesn't allow me to add baggage to my return too miami
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Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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