On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Payment issue which confuses me. The amount has been released from my bank and the confirmed to me the success of the payment but the payment and billing department could not approve payment so i can proceed booking my trip the hotels and other. So it is to me first experience is not so good so far.
I like the application and how it works and also the pricing and the available hotels rates. I am positive the your team can handle this issue asap and my experience will be improved with the next trips as i am always traveling.
It was Informative, easy to navigate and quick answers for what I required
The first time I tried to book our flight, I got to check out and it said the cost had increased by $71.00, so I canceled the whole thing. In a few minutes, I checked again and the original price appeared and I booked the flight.
Lost all my points? The phone in prices are higher than the online. You no longer have a 1 800 number and Indian call center is difficult
Everything was clear and fast. I receive many options to decide my trip
I'm using a new car rental company, I could not easily find customer reviews.
Billing for seating on std seats not upgraded seats; watch out for $29.90 fee on total charges when I selected online myself!
Billing for seating on std seats not upgrade
Very good
Nice customer service, she didn't mention about extra charges for baggage and insurance, so I'll see extra charges in my credit card.
Excellent customer service. The people I talked to on the phone were helpful and personable.
I bought 2 air tickets from cheap o air. Ended up not using the tickets because of the traveling dates. I then requested for a refund. What a night mare. These people are as cruel as cruel can be. First they tell u that u will get a refund after 2 billing cycles, which is 60 days. Then they start their games.Its been over 60 days now and I have not received my refund. They even sent me an email stating that my refund is on the way. Even spoke to my bank with one of their customer reps to confirm that I never received the money. Now they are saying that they have to Waite for the actual airline to make the payment. THIS BIG COMPANY IS NOT ABLE TO REFUND 2 AIR TICKETS. When you ask for a supervisor, they are never available. They will tell u that the supervisor will give u a call back within 24 to 48 hours. THEN U RECIEVE AN EMAIL that u missed a call from then, yet the phone never rang. TheSE are people you don't want to deal with. LIES AFTER LIES. Will never buy any tickets from them.AM URGING ALL YOU TO NEVER DEAL WITH THESE PEOPLE.
Excellent service fast check out, friendly web site
I had booked 3 ticket which cost me about 3500$. And they ensure me about everything will b perfect. But from the airline airport has been changed which was not comfortable for me and I call them to find out any other alternative way. But agents are not helpful either. They litterly don't know what to do and they all suggest me to refund just a week before I had to fly.so when I ask them will I get full refund the answer was yes but chepoair as a cheap travel agency deduct almost 250$ for assistance feel. Unbelievable never ever will even click on chepoair. Com. Completly ridiculous. I wish I can give less then 1 star.
Very easy to book the flight, but make it easier to see and request wheelchair assistance
Most car rental places are very expensive. We have found CheapOair a better price point.
Smooth and fairly priced - more flight options than other sites and hotel prices were comparable
Yes. There was an unwanted change happened to the itinerary on my return from Vietnam to USA. It supposed to land at Narita airport then fly to US but it lands at Haneda then transfer to Narita to fly to US. The problem is that I do not have Visa entry to Japan, Therefore I cannot accept this change. I hope Cheapoair see my difficulty and do something could help me solve this problem.
Thank you for understanding my difficult situation.
Why am I seeing a extra charge for seating on the last leg of my trip. A seat assignment was issued for me to fill out in coach. I picked 27 in coach. Now I see a n added charge of 19.95. I am seated in coach. Why the fee
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
After reviewing your concern we found that you booked a reservation with an agent on Mar 7 which a few days later called and wanted to change that booking but didn't want to pay the fees so you canceled it in which we requested the refund. On Mar 9 you booked a new reservation online... not with an agent so that is why you were charged twice because the first booking was charged, and then the new booking. The refund time frame is due to the processing that is involved, it is not like a "instant" refund from a merchant, there are several steps to verifying the ticket is indeed refundable, it goes to an accounting firm, and finally to the airline in which they approve for refund. It also depends on the work load the airlines and the accounting firm have ahead of yours so that is why we quote 1-2 billing cycles. Therefore these are legitimate charges and nothing was over charged by us and we have explained this to you on multiple occasions that the refund has been processed. Our apologies for the inconvenience.