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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 52 days

Instant Feedback

231,382 reviews

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Japan
1 review
0 helpful votes
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Had to do 2nd time
June 9, 2022

Confused with the booking, so had to cancel the earlier one and then do again with extra fees charge

Date of experience: May 10, 2022
Louisiana
1 review
0 helpful votes
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Easy breezy so far
May 9, 2022

So far so good so far so good so far so good so far so good so far so good so far so good

Date of experience: May 9, 2022
Florida
1 review
0 helpful votes
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Very efficient
May 9, 2022

Very good it was easy to use and I was pleased with the experience

Date of experience: May 9, 2022
New York
1 review
0 helpful votes
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Pricey but acceptable.
May 9, 2022

Seat not selectable at the final leg of my flight?

Date of experience: May 9, 2022
Texas
1 review
0 helpful votes
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General
May 9, 2022

A little slow too much added marketing. Overall fine

Date of experience: May 9, 2022
Virginia
1 review
0 helpful votes
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Easy to use
May 9, 2022

Very good site, and easy to use and navigate for first time users

Date of experience: May 9, 2022
New York
1 review
0 helpful votes
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I am satisfy with the answer
May 8, 2022

Good experience, i used to bought the ticket in your company before, and
Got good service

Date of experience: May 8, 2022
Florida
1 review
0 helpful votes
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Thank you, that help me to fly at this difficult time.
It is very long time to wait agent's answer. I hope, the flights not will cancel anymore.

Date of experience: May 8, 2022
Virginia
1 review
0 helpful votes
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Poor information about my booking confirmation
June 7, 2022
Updated review

I think that after making my purchase I should immediately receive a confirmation, so I can print and be sure that I have my tickets purchased

Date of experience: May 8, 2022

Takes to long to receive a confirmation
May 8, 2022
Previous review

Takes to long to receive a confirmation

Date of experience: May 8, 2022
AE
1 review
0 helpful votes
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Outstanding service. Quality fares with excellent prices.

Date of experience: May 8, 2022

I always have a wonderful experience and get the most...
April 26, 2022
Previous review

I always have a wonderful experience and get the most excellent deals. I highly recommend this site.

Date of experience: April 26, 2022
Poland
1 review
0 helpful votes
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Greatest service
May 8, 2022

Very excellent services. Easy and fast booking No nervous team. M

Date of experience: May 8, 2022
Malaysia
1 review
0 helpful votes
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Online ticket booking
June 6, 2022

The whole online booking process was very smooth. Just keyed in the dates of departure and arrival, the system will display the price per ticket. Checked the number of stop over and duration and then decide the purchase based on price etc.

Date of experience: May 7, 2022
North Carolina
1 review
0 helpful votes
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I thought I had already confirmed seats and been charged and paid.

Date of experience: May 7, 2022
Connecticut
1 review
0 helpful votes
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The customers service kept me for two hours on the phone, and eventually disconnected the phone without providing any service! What a waste of money and time for a this cheapshot service and worst customer service experience!

Date of experience: May 7, 2022
Canada
1 review
0 helpful votes
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International travel
May 7, 2022

Very helpful. The CheapOair system is easy to navigate with and it maintains a record of searches

Date of experience: May 7, 2022
California
1 review
0 helpful votes
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Flight booking
May 7, 2022

Easily accessible website with flexible dates to choose from

Date of experience: May 7, 2022
North Carolina
1 review
0 helpful votes
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Alpesh
May 7, 2022

Good choice of flight with low fare and more option for flight

Date of experience: May 7, 2022
Israel
1 review
0 helpful votes
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Gedaliya Leib
May 7, 2022

Excellent! Options and needs for travel.
Suitable site for traveling

Date of experience: May 7, 2022
Washington
1 review
0 helpful votes
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Great Way To Travel
May 6, 2022

Great web site. All was very easy, especially looking for flights

Date of experience: May 6, 2022
Canada
1 review
7 helpful votes
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I have called at least for 7 times for 7 continuous days to cancel my father's ticket who died recently. All the time a new person promised that they have escalated to highest level and some manager will call back in 24 hours but nobody calls back. They are harassing us. They are trying to eat our money. They do not process cancellation even though I sent death certificate 7 different times.

Date of experience: May 6, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209