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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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The airline changed our flight so we were forced to both take an additional day off, really sucks they they have no problem doing this to people after they take their money. Kinda like a bait and switch... Poor business...
Its very good and we are so excited about this opportunity
It was very good as always, I've been using CheapOair, and its always a great experience also answer all my question when i talk to customer representative.
I like Cheap-O-Air, you're the best! It's easy to find travel flights.
Good service i nedd more information please Victor espinoza
Me gustaria que integren un sistema de facturacion a nombre de compañias para poderlo poner en contabilidad
You should have an invoice input in order to register it in the accounting of my company
Too long waits on phone and chat. Best to call early in the morning, and responses are quicker
Quick and easy! Better than some of the other sites that always freeze on you or continue to say that the flight is booked but then will let you select that option/flight again. Showed what was available!
I do think the people I talk to in another country are not so helpful and hard to understand and cost me extra money messing up my flight and having to change all my plans. Also my sister had to change her plans and a lot of plans we had we could not do.
Thanks for getting me to Belgrade to see family and friends.
Thanks for the excellent service have a great day nice app
I am not sure what to say because right now I am trouble with the select seats what it means it does not show the numbers and initials what seat we are supposed to seat on Thank you Sorry but we are not computer sabi.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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