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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Very easy to navigate. I enjoy the low fares and the ease of purchasing tickets.
Perfect, easy, cheaper. Best price for airlines, best connection with differed routes.
CHEAPOair will STEAL YOUR MONEY! They offer a ticket of protection, however most airlines already offer this for free. I was accidently charged, however when I contacted by phone they said they canceled it (which by phone I had to wait over 45 minutes!). However the money was never returned to my account. When I wrote to them to see the delay, they said it had already been too long and could not refund me. Also when I complained by email, I started to get random charges on my credit card from them, however at that time I had already discontinued that card, I had used with them. THIS IS THE WORSE COMPANY! Stay away! Terrible customer service and they will steal your money, they have no morals.
Been good so far ever thing is on line, so here we go
Poorly customer service. Long wait to contact customer service.
Not so easy to gather all informations. Have to went thru couples web sites to get enough information.
Very poor service. No email for car confirmation. When we called nobody could tell us about the first car reservation with Dollar. Finally it is only when we asked we paid more than the invoice, billing department told us confirmed a car was rented. Unfortunately based on the first info we booked a car with Sixt. Finally we couldn't be reimbursed when we canceled the second car.
I have not been flying for a while and I found the way things are being done nowadays very interesting. Since everything is now app based, I hope I can use my cell phone at the other destinations because all my information will be in there.
Great service, the agent was very clear, nice, and professional. Thank you!
It is quick and easy, and stress-free. I was shopping around for awhile but couldnt really find the flight that fit my tight schedule. Today, i found the flight that fit my schedule perfectly.
Quick and easy once you figure it out. I called and spoke to someone when I wasn't sure and he helped out too!
It was ok not too difficult, it is cheap, it is cheap, it is cheap
It was good. I booked a trip fast and fair rate. It was a good experience overall
Not Happy with the updates on my return flight. Is there a non stop available? The total is over 9 hours, including a lay over.
The customer service was very polite and has the most patient that I have ever witnessed
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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