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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 52 days

Instant Feedback

231,382 reviews

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Delaware
1 review
0 helpful votes
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Awesome
May 18, 2022

Great! Easy navigating thru the site and reasonable prices

Date of experience: May 18, 2022
Florida
2 reviews
0 helpful votes
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Affordable
May 18, 2022

Very easy to navigate. I enjoy the low fares and the ease of purchasing tickets.

Date of experience: May 18, 2022
Michigan
1 review
0 helpful votes
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Cheap flights
May 18, 2022

Perfect, easy, cheaper. Best price for airlines, best connection with differed routes.

Date of experience: May 18, 2022
Mexico
1 review
0 helpful votes
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CHEAPOair will STEAL YOUR MONEY! They offer a ticket of protection, however most airlines already offer this for free. I was accidently charged, however when I contacted by phone they said they canceled it (which by phone I had to wait over 45 minutes!). However the money was never returned to my account. When I wrote to them to see the delay, they said it had already been too long and could not refund me. Also when I complained by email, I started to get random charges on my credit card from them, however at that time I had already discontinued that card, I had used with them. THIS IS THE WORSE COMPANY! Stay away! Terrible customer service and they will steal your money, they have no morals.

Date of experience: May 18, 2022
Georgia
1 review
0 helpful votes
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Good
May 18, 2022

Nice and easy experience will use Cheapoair again.

Date of experience: May 18, 2022
Texas
1 review
0 helpful votes
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Been good so far ever thing is on line, so here we go

Date of experience: May 18, 2022
Washington
1 review
0 helpful votes
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Customer service
June 16, 2022

Poorly customer service. Long wait to contact customer service.

Date of experience: May 17, 2022
Illinois
1 review
0 helpful votes
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Not bad at all.
May 17, 2022
Updated review

Not so easy to gather all informations. Have to went thru couples web sites to get enough information.

Date of experience: May 17, 2022

Very good
May 17, 2022
Previous review

Very good. No comments

Date of experience: May 17, 2022
Arizona
1 review
0 helpful votes
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Very bad experience.
June 16, 2022

Very poor service. No email for car confirmation. When we called nobody could tell us about the first car reservation with Dollar. Finally it is only when we asked we paid more than the invoice, billing department told us confirmed a car was rented. Unfortunately based on the first info we booked a car with Sixt. Finally we couldn't be reimbursed when we canceled the second car.

Date of experience: May 17, 2022
California
1 review
0 helpful votes
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Very nice experience
May 17, 2022

I have not been flying for a while and I found the way things are being done nowadays very interesting. Since everything is now app based, I hope I can use my cell phone at the other destinations because all my information will be in there.

Date of experience: May 17, 2022
Nevada
1 review
0 helpful votes
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I loved their service
May 17, 2022

Great service, the agent was very clear, nice, and professional. Thank you!

Date of experience: May 17, 2022
California
1 review
0 helpful votes
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It is quick and easy, and stress-free. I was shopping around for awhile but couldnt really find the flight that fit my tight schedule. Today, i found the flight that fit my schedule perfectly.

Date of experience: May 17, 2022
California
1 review
0 helpful votes
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Quick an easy
May 17, 2022

Quick and easy once you figure it out. I called and spoke to someone when I wasn't sure and he helped out too!

Date of experience: May 17, 2022
Texas
1 review
0 helpful votes
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A great price!
May 16, 2022

Very fair prices. It was easy to put information on the forms.

Date of experience: May 16, 2022
Nevada
3 reviews
0 helpful votes
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Not that easy
May 16, 2022

Easy to use like policies hope to have an enjoyable trip

Date of experience: May 16, 2022
New Jersey
1 review
0 helpful votes
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It's cheap
May 16, 2022

It was ok not too difficult, it is cheap, it is cheap, it is cheap

Date of experience: May 16, 2022
Colorado
1 review
0 helpful votes
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Good
May 16, 2022
Updated review

It was good. I booked a trip fast and fair rate. It was a good experience overall

Date of experience: May 16, 2022

It was good
May 16, 2022
Previous review

It was good

Date of experience: May 16, 2022
Saudi Arabia
1 review
0 helpful votes
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Wonderful
May 16, 2022

Great and excellent service.
Swift response and efficient work.

Date of experience: May 16, 2022
Florida
1 review
0 helpful votes
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I'm not happy with my return trip changes.
May 16, 2022
Updated review

Not Happy with the updates on my return flight. Is there a non stop available? The total is over 9 hours, including a lay over.

Date of experience: May 16, 2022

Happy with the updates
June 15, 2022
Previous review

Happy with the updates

Date of experience: May 16, 2022
Connecticut
1 review
0 helpful votes
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AWESOMELY AWESOME
May 15, 2022

The customer service was very polite and has the most patient that I have ever witnessed

Date of experience: May 15, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209