business logo of CheapOair

CheapOairReviews 14,841

3.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate CheapOair?
grey star
grey star
grey star
grey star
grey star

CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 52 days

Instant Feedback

231,382 reviews

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Donna U.
Unfollow Donna U.
Share Review
Report Review

I am not sure how this started as travelocity and ended as cheapOair

Date of experience: May 24, 2022
Mexico
1 review
0 helpful votes
Follow Andrea M.
Unfollow Andrea M.
Share Review
Report Review

Buena
May 24, 2022

Good service. Good Alternatives. Precios competitivos

Date of experience: May 24, 2022
Saudi Arabia
1 review
0 helpful votes
Follow Emmanuel E.
Unfollow Emmanuel E.
Share Review
Report Review

Good service.
May 23, 2022

I wonder how many times I used your services in the last 7 years /?
This was just a question, I was wondering if you have it on record?

Date of experience: May 23, 2022
New Jersey
1 review
0 helpful votes
Follow Dorothy P.
Unfollow Dorothy P.
Share Review
Report Review

Check all items charges to your ticket for fees on services you didn't as for ad was not told about. For example, ESA Fee of $19.95. First-line Customer Service agents need to research every detail, and you cannot get to a supervisor. Booking agents are competent with product knowledge, but they refuse to spend time assisting you.

Date of experience: May 23, 2022

I didn't like the 20-minute browser refresh limit DURING...
May 22, 2022
Previous review

I didn't like the 20-minute browser refresh limit DURING MY BOOKING PROCESS. There are a lot of details to check/read and this is rushing and stressing the passenger.

Date of experience: May 22, 2022
Canada
1 review
0 helpful votes
Follow Ed S.
Unfollow Ed S.
Share Review
Report Review

Convenient
May 23, 2022

Excellent portal to book tickets at cheaper prices

Date of experience: May 23, 2022
Washington
1 review
0 helpful votes
Follow Pamela G.
Unfollow Pamela G.
Share Review
Report Review

Exelente servicio gracias
May 23, 2022

Buenos presios y muy facil para reservae los servicios grasias

Date of experience: May 23, 2022
Florida
1 review
0 helpful votes
Follow Christine Y.
Unfollow Christine Y.
Share Review
Report Review

First time buyer
May 23, 2022

So far - so good. Easy to navigate and great prices. Customer service followed up right away.

Date of experience: May 23, 2022
TW
1 review
0 helpful votes
Follow Raymond Z.
Unfollow Raymond Z.
Share Review
Report Review

Airline cancelled my ticket
May 23, 2022

I think you have helped me solve my cancelled flight problem…if so Thank You much

Date of experience: May 23, 2022
Missouri
1 review
0 helpful votes
Follow Johnny P.
Unfollow Johnny P.
Share Review
Report Review

CheapOair is my go-to online Travel Reservations site. I've been using them for years now, and to date I have never had a problem I even had to contact them about. Recent improvements on the site, especially Alternate Travel Dates, have just helped me get booked for a great trip at excellent prices. Thanks CheapO!
I am, however, still waiting to hear whether I got all but one of my Seat Requests (one is confirmed), and it's been a week. (Hence only 4 stars for product delivery). Not having gone on the flights yet, I can't give 5 stars for Satisfaction with products right now (that question is asked too early).

Date of experience: May 23, 2022
California
1 review
0 helpful votes
Follow Juan N.
Unfollow Juan N.
Share Review
Report Review

Best Deal
May 23, 2022

I've been using Cheapoair to book international flights because it is very easy and they have great deals.

Date of experience: May 23, 2022
Sweden
1 review
0 helpful votes
Follow Willie V.
Unfollow Willie V.
Share Review
Report Review

You ar change the price in the last minute, never egame im used this web side

Date of experience: May 23, 2022
New Zealand
1 review
0 helpful votes
Follow Edward J.
Unfollow Edward J.
Share Review
Report Review

Good but please arrange at least 2 direct flight to whangarei from wellington
One in the morning and one at evening.

Date of experience: May 23, 2022

Try to organise a direct Flight from Wellington to...
April 24, 2022
Previous review

Try to organise a direct Flight from Wellington to Whangarei. It will minimise time and cost.

Date of experience: April 24, 2022
New Zealand
1 review
0 helpful votes
Follow Patricia T.
Unfollow Patricia T.
Share Review
Report Review

Trip to Auckland
June 22, 2022

It was Easy as Thank you. Great selection of air fairs. Cheers

Date of experience: May 23, 2022
Belgium
1 review
0 helpful votes
Follow Ray M.
Unfollow Ray M.
Share Review
Report Review

My tickets were purchased awhile ago and so far I keep getting changes.

Date of experience: May 22, 2022
Texas
1 review
0 helpful votes
Follow Frank W.
Unfollow Frank W.
Share Review
Report Review

My experience
May 22, 2022

Was able to find hotel we wanted to stay in, and was able to change desired flight

Date of experience: May 22, 2022
TT
1 review
0 helpful votes
Follow Gregory Z.
Unfollow Gregory Z.
Share Review
Report Review

Satisfied Customer
May 22, 2022
Updated review

It was relatively easy to access your site online. A good array of packages with varied activities and facilities were available to choose. Completing the transaction was quite easy and straightforward. Would suggest however, that a feature to chat online in the event of a query should be available in future.

Date of experience: May 22, 2022

Very good
May 22, 2022
Previous review

Very good. Great packages

Date of experience: May 22, 2022
Australia
1 review
0 helpful votes
Follow Shirley W.
Unfollow Shirley W.
Share Review
Report Review

Easy to search
May 22, 2022

Easy to book a new airplane ticket. Thank you so much

Date of experience: May 22, 2022
Maldives
1 review
0 helpful votes
Follow Lauren S.
Unfollow Lauren S.
Share Review
Report Review

CheapOAir user since 2008
May 22, 2022

Always easy to book via CheapOAir. Been a user since 2008!

Date of experience: May 22, 2022
New York
1 review
0 helpful votes
Follow Lauren Y.
Unfollow Lauren Y.
Share Review
Report Review

Best price
May 21, 2022

Best price and customer service. I have book with your site many times.

Date of experience: May 21, 2022
North Carolina
2 reviews
0 helpful votes
Follow Ronald S.
Unfollow Ronald S.
Share Review
Report Review

My wife, a native of the Philippines, has been a US citizen since 1996. When we learned that my wife's sister, who was living in the Philippines, was dying of pancreatic cancer, I scheduled a round-trip flight to the Philippines for her with CheapOair, for my wife to be there with her sister during her last days. Naturally, we could not know the date she would pass away, only that she had days or weeks, perhaps a month or so to live. We could only guess the length of time before her sister passed away and my wife would be ready to return home to the US. When my wife's scheduled return flight date was a few days away, and my wife's sister still had not passed away, I called CheapOair to explain the terrible situation and discuss rescheduling my wife's return flight date. The representative explained that I could reschedule the return flight after her sister passed away, and submit to them a copy of the death certificate as evidence of the reason for the reschedule, which I did. When her sister passed away a few weeks later, after the initial return flight date had passed, I called CheapOair again to reschedule my wife's return flight. This CheapOair representative then told me that I had to purchase a whole new, one-way flight ticket at the FULL FARE RATE! This contradicted what their other representative previously stated. I will never book a flight using CheapOair again.

Date of experience: May 21, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209