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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 52 days

Instant Feedback

231,382 reviews

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Alabama
1 review
0 helpful votes
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No title
June 14, 2022

Easy to follow website. Did not see a line to use my bonus points.

Date of experience: June 14, 2022
Massachusetts
1 review
0 helpful votes
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I booked a flight online through CheapOair website and was charged a set price. I called CheapOair customer because I had entered my middle name wrong and wanted to correct it. I wasn't able to do it online. The person I spoke with told me that it was a $25 fee. The next day the agent called and said that something had change and he would need to give a different number. He said that he would cancel the previous booking and guaranteed a refund because they can't take PayPal payment.
To make a long story short they charge my card more that the cost of the tickets $480 per person( 3 tickets) said that it was change fees. I did not make any other changes to the tickets. I am trying to dispute it with my credit card company and PayPal since they took two bookings. These people are pure evil. I will never again go through a third party again. I am going directly to the Source. (the Airline) I would have gotten hotel and car rental from them. They may get a little but loose a whole lot. -I am strong believer in Karma. I am not done. Facebook, Instagram, YouTube and tell everyone that I know is traveling to avoid CheapOair. Customer service is so bad. SCAMMERS!

CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 14, 2022
Australia
1 review
0 helpful votes
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Quick and Easy
June 14, 2022

My booking experience with CheapOair was very uncomplicated and stress free.

Date of experience: June 14, 2022
Idaho
1 review
0 helpful votes
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. great customer service accurate and great assistance.

Date of experience: June 14, 2022
Colorado
1 review
0 helpful votes
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Quick booking Experience
June 14, 2022

Nice program with Affirm as available way to make payments!

Date of experience: June 14, 2022
New Jersey
1 review
0 helpful votes
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Summer trip
June 14, 2022

Very easy to check flights.
Good prices.
Booking was very fast!

Date of experience: June 14, 2022
Sri Lanka
1 review
0 helpful votes
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Very good experience
June 14, 2022

It is very easy to search for flights. Also, it provides cheaper options. But if there is an option to hold a ticket for a few hours before doing the payment it would be very helpful. Anyway overall the experience is very good.

Date of experience: June 14, 2022
North Carolina
1 review
0 helpful votes
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I have Great experience with cheapoair.com. It was so easy to book my reservation. Price was also very reasonable. I love buying tickets from cheapoair.com. Thank you cheapoair.com.

Date of experience: June 14, 2022
Washington
1 review
0 helpful votes
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Love the site
June 13, 2022

Easy. Good fares. Easy to navigate the site. Plenty of options to choose from

Date of experience: June 13, 2022
Virginia
1 review
0 helpful votes
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Great experience
June 13, 2022

Easy to use online application and great prices. I like that.

Date of experience: June 13, 2022
New Jersey
1 review
0 helpful votes
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Honest review
June 13, 2022

Excellent site for shopping... travel worry free for travel and hotel

Date of experience: June 13, 2022
Canada
1 review
0 helpful votes
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Excellent
June 13, 2022

Always booking with Cheapoair. Excellent experience

Date of experience: June 13, 2022
Colorado
1 review
0 helpful votes
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Deceivingly difficult to contact
July 12, 2022

I've been disconnected from your chat with no email follow up 3 times, and was on hold for an hour only for your system to ask how my experience was and hang up on me.

Date of experience: June 12, 2022
New York
1 review
0 helpful votes
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Very good and very helpfully lot of options of hotels and flights

Date of experience: June 12, 2022
Florida
1 review
0 helpful votes
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July 2022
June 12, 2022

I didn't appreciate the $44.00 price hike at the very end of making my reservation.

Date of experience: June 12, 2022
Guatemala
1 review
0 helpful votes
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Cliente satisfecho
June 12, 2022

Gracias excelente servicio, facil de comprar muchas opciones y lo mejor el precio que puede encontrar

Date of experience: June 12, 2022
New Jersey
1 review
0 helpful votes
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Nice communication
June 12, 2022

Great job friendly - clear, fast, comfortable to work

Date of experience: June 12, 2022
California
1 review
0 helpful votes
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Good
June 11, 2022

Easy access, convenient, meet my needs, love it…..

Date of experience: June 11, 2022
Colorado
1 review
0 helpful votes
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Flight
June 11, 2022

So far so good. Haven't taken the flight yet, so I can't give you any more details.

Date of experience: June 11, 2022
New York
1 review
0 helpful votes
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Not sure yet
July 11, 2022

A little confusing on selecting seats and the fees associated and the ads for travel assistance and travel protection get to be overwhelming. Other than that the interface was good. First time purchasing tickets for two guests so let's see what happens.

Date of experience: June 11, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209