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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 52 days

Instant Feedback

231,382 reviews

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New Jersey
1 review
0 helpful votes
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Fast and easy
June 16, 2022
Updated review

Helpful and easy, lot's of support and follow up overall it's convenient and easy to navigate

Date of experience: June 16, 2022

Fast and efficient
June 12, 2022
Previous review

Quick and easy response and it's very efficient and easy to use

Date of experience: June 12, 2022
Minnesota
1 review
0 helpful votes
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Excellent
June 16, 2022

Excellent. I will continue booking with your agency!

Date of experience: June 16, 2022
Pennsylvania
1 review
0 helpful votes
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Booking Experience
June 16, 2022

Easy to navigate. Friendly website. Simple to understand.

Date of experience: June 16, 2022
Pennsylvania
1 review
0 helpful votes
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Half way Error Correction
July 16, 2022
Updated review

The customer Service Rep accent was very heavy but after explaining if they could slow down there words so I could understand their english it went very well. The rep named Renee I think was very helpful & informative, but they only fixed my departing flight. I was told they would call back, which they did at 149am Phila time therefore I was sleep. I called back today with 3 reps Leon was nice but did a blind transfer & I had to repeat everything, The next rep was renee who couldnt help 4 the the return flight but gave me info that was beneficial to help myself for my return flight. Another rep called me back i explained i was on the phone with another rep & explain b4 she continue was she able to correct the to & from cities she seemed clueless. I explain she must of missed that when she kept asking may I interrupt" because i was on a head set I was speaking loudly because it was a bad call. The rep assumed i was yelling kept asking to calm down & what she may need to do. I advised her i didn't needed her help, hung up & Rene helped me as much as she could. Return flight still up in the air but satisfied with Renee I think was her name service.

Date of experience: June 16, 2022

Ok so far will comments once all is complete
June 15, 2022
Previous review

Ok so far will comments once all is complete

Date of experience: June 15, 2022
Texas
1 review
0 helpful votes
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Outstanding! You are on par with Disney, Amazon, Microsoft and Nordstroms. Keep up the great service. Thanks so much!

Date of experience: June 16, 2022
California
1 review
0 helpful votes
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Good
June 16, 2022

I am feeling very good about the booking. Everything is good and I will be back to book it again. Thanks.

Date of experience: June 16, 2022
Philippines
1 review
0 helpful votes
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Quick but visually cluttered
June 16, 2022

Too many ads, from a UX Perspective it was not intuitive. For a less experienced user, they might have trouble navigating the site.

Date of experience: June 16, 2022
Bermuda
1 review
0 helpful votes
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Could be better
July 16, 2022

When I booked flight and had problem with card I was told resend in 24 hours but when I did YOU PUT THE PRICE UP. NASTY

Date of experience: June 16, 2022
Indonesia
1 review
0 helpful votes
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Satisfied always
June 16, 2022

Been using cheapoair friends for long time. Thanks for all the help you guys

Date of experience: June 16, 2022
California
1 review
0 helpful votes
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Best Experience
June 15, 2022

Agent on the phone was very helpful and friendly.
Although, I paid for a reserved seat, I can't find what's my assigned seat. Please help.

Date of experience: June 15, 2022
Canada
1 review
0 helpful votes
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So I booked flight for four of us which cost me about 8500$ and by mistake there is an error in my last name just spelling mistakes bcz my Fred booked it for me so they are not changing my name spelling asking me to cancel the ticket and buy it again which cost me 1400$ loss

Date of experience: June 15, 2022
Pennsylvania
1 review
0 helpful votes
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Bad service
July 15, 2022

I asked the customer service to connect me to their supervisor but they put me on hold for more than 30 minutes and they hang up on me. What they care is only MONEY NOT SERVICE, very disappointed.

Date of experience: June 15, 2022
California
1 review
0 helpful votes
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Tennessee
June 15, 2022

Very good im satisfied. I was very pleased with my experience

Date of experience: June 15, 2022
Costa Rica
1 review
0 helpful votes
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It was excellent
June 15, 2022

Great job. I am so happy with your help and do not have anything more to comment on. Thank you

Date of experience: June 15, 2022
Maryland
1 review
0 helpful votes
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Convenient
June 15, 2022

It's not new to me to book ticket on your site, we've been using it for 12 yrs and we trusted cheap O'air.
Hopefully we are still going to experience great Service again on our next flight.

Date of experience: June 15, 2022
Nevada
1 review
0 helpful votes
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Facil Encontrar Vuelo
June 15, 2022

I couldnt get my discount code when i try, i pay whole fare.

Date of experience: June 15, 2022
Texas
1 review
0 helpful votes
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Cheapest fare that I could find
June 15, 2022

I never thought I would be paying this kind of airfare, but I ended up finding the cheapest fare with you. Thank you.

Date of experience: June 15, 2022
Florida
1 review
0 helpful votes
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Good customer service
June 15, 2022
Updated review

Good job overall Thank.We be with CheapOair for long period of time

Date of experience: June 15, 2022

Good service
June 14, 2022
Previous review

Good service

Date of experience: June 14, 2022
Wisconsin
1 review
0 helpful votes
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First trip since covid hit.
June 15, 2022

Fast and easy to book my way first trip since covid pandemic. The web site provided the best price, and it was very easy to book all the services that I needed.

Date of experience: June 15, 2022
South Africa
1 review
0 helpful votes
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Cheap Air bookings
June 15, 2022

I have several options for the Cheap Air bookings.

Date of experience: June 15, 2022

From the business

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cheapoair.com
Founded in 2006
New York, NY
+209