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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Great deal; easy to book. I will use CheapOair next time I need to travel
It's been great so far no hassles booking it I hope my trip goes as easy as purchasing my ticket!
Nice options and good prices. I had planned to leave out of LAX, the site suggested an option out of Ontario that was better - nonstop, better time, and lower price.
Never had a worse experience than I have with the Cheapoair website, No-one answering questions, and just passing you to another agent, unprofessional ppl. They keep changing my flight and they don't answer
I always get the cheap tickets on Cheapoair in whenever I logon to the site
Site easy to navigate. Price is good. I have great experience buying without issues.
I have receiced your email, but havenot received the text from the bank notifying I finished the payment. And I reached out to the bank, they told me there is no this item of payment record yet. So, how can I know whether I have finished the payment for this air ticket?
It was an enjoyable experience, but I ask why was an amount greater than the declared price, equivalent to the US dollar, withdrawn?
Great pricing, great communication I have never once had a disappointment that serious with cheapoair and I will forever book with cheapoair.
Did not get any response from you except for marketing only
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Peazy
Very, very poor service. They keep you on line for 4hrs without solving ur issues. I have been calling these people for over 10 days plus without attending to my issue. They aren't reliable, pls don't purchase air tickets from them, cus you will be frustrated like me. I am running out of patience!
Very satisfied with CheapOair as the website or application provide very good deals.
Good service. There were several options available and I was able to make my travel arrangements. There were several lay-overs but the fare was a lot cheaper than booking with other agencies.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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