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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 52 days

Instant Feedback

231,382 reviews

We monitor reviews for authenticity

Hawaii
1 review
0 helpful votes
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Easy
June 11, 2022

It was an excellent experience. One stop shopping! Flight, Hotel and car rent easy to access all in one location.

Date of experience: June 11, 2022
New Jersey
1 review
0 helpful votes
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Mr. Phat Pham
June 11, 2022

Excellent services, except that how do I print out the E-ticket?

Date of experience: June 11, 2022
Alabama
1 review
0 helpful votes
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Very easy to maneuver
June 11, 2022

Exciting, all travel plans listed, amenities easily available. All information needed for travel accessible

Date of experience: June 11, 2022
California
1 review
0 helpful votes
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None
June 11, 2022

Very easy process and I like that you offer Affirm

Date of experience: June 11, 2022
Florida
1 review
0 helpful votes
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Always an excellent experience
June 11, 2022

I have been using Cheapoair for about 10 years. Always excellent service and always been the lowest rates and best service around.! Thank you for the best service and deals around!

Date of experience: June 11, 2022
Illinois
1 review
0 helpful votes
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Scam Fraud. Company have not answer my calls for almost 3 weeks they keep changing my flights they scammer they abused me on the phone

Date of experience: June 10, 2022
CustomerService C. CheapOair Rep
over a year old

Let us know what the issue is, we show that you have not spoken with anyone since last year August You sure this is the right confirmation number?

California
1 review
0 helpful votes
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Terrible customer service
July 10, 2022

They scam people on ticket refunds, they offered only half the amount in credit for future ticket purchase, we booked tickets with one date but after checkout they gave us different dates, so we immediately called to cancel, we asked if they can fix the date but there wos no luck, and they only offered to apply credit for future use, terrible customer service

Date of experience: June 10, 2022
California
2 reviews
0 helpful votes
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Partially satisfied with process
July 10, 2022

Need a question answered on confirming seating... Ugh! Hard to get a person on the phone.
Not expecting to pay for my seat. Price of ticket even though it was suppose to be discounted was rather high. I am military and I could not find an option to enter this information and get the 10% discount applied. So many things in getting the flight were so time consuming and unclear.

Date of experience: June 10, 2022
Guatemala
1 review
0 helpful votes
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I think it's easy to use the web page, just choose the place, and dates to travel, and show a list of prices
and airlines company, and just only four steps and I can get my tickets.

Date of experience: June 10, 2022
Florida
1 review
0 helpful votes
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Great Service
June 10, 2022

My experience with CheapoAir have been amazing, i never have a problem and i have been using them for the past 10 years.

Date of experience: June 10, 2022
Poland
1 review
0 helpful votes
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Fly The Friendly Skies
June 10, 2022
Updated review

Continue the Great Job. The customer service was very helpful and very professional. They gave me different options to choose from. They explained all the details on my flight step by step even when they sent me my Itinerary to my email.

Date of experience: June 10, 2022

Outstanding keep up the Great Job
June 10, 2022
Previous review

Outstanding keep up the Great Job.

Date of experience: June 10, 2022
California
1 review
0 helpful votes
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Found cheaper fairs as against your promise of cheapest fair

Date of experience: June 10, 2022
Mexico
1 review
0 helpful votes
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Buying a one-way ticket
June 9, 2022

Good, but a little complicated due many pop-up windows offering hotels and rental cars in a one way flight.

Date of experience: June 9, 2022
Georgia
1 review
0 helpful votes
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Website is not user friendly
July 9, 2022
Updated review

Still trying to obtain a Boarding pass from online

Date of experience: June 9, 2022

Will let you know
June 8, 2022
Previous review

Will let you know

Date of experience: June 8, 2022
Colorado
1 review
0 helpful votes
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Judkins
June 9, 2022

Wonderful very easy to use, should only have to answer with one or two words

Date of experience: June 9, 2022
Peru
1 review
0 helpful votes
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No tengo numero de tickets
June 9, 2022

Gracias necesito ayuda para el cobro y emisión de tickets

Date of experience: June 9, 2022
New Hampshire
1 review
0 helpful votes
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Points?
July 9, 2022

It is not clear how to use points that I have earned. No where do I see the option of using points as I paid for this flight.

Date of experience: June 9, 2022
Washington
1 review
0 helpful votes
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Trip to Jerusalem
June 9, 2022

Very good so far I don't have much to say hey I don't know what to say

Date of experience: June 9, 2022
Japan
1 review
0 helpful votes
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Excellent
June 9, 2022

So fast and easy to book. Had a good experienced booking into your company.

Date of experience: June 9, 2022
Washington
1 review
0 helpful votes
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The custom service is the worst experience ever. I received an email shown there is a change in my trip. But I cannot see any changes when I login my account. So, I contact customer service. However, the guy on the other side kept asking who is my account holder? I gave him all the details, my email, my full name, account number, even account level and the points I had? But He still insisted I'm not my account holder. LOL. Fix your guy's algorithm to find account holder's name first.

Date of experience: June 8, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209