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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Super easy to manage on my tablet and android. I felt confident.
Keep up the good work and keep the customers happy.
Muy buena, fue ràpido y efectiva. Intentè otras opciones antes pero tardaron mucho en confirmar la reserva y yo estaba ansiosa para concretar la compra
Smooth process! Easy to navigate on the site. Lots of great choices.
Thanks for being fast and helping me with what I needed
Very good communications when replying the questions asked
Good experience with cheapoair. However, confused as to why there is a charge/fee to select a seat and to receive the email boarding pass. I put hased the seats because I wasn't sure if I would be assigned one by AA. I didn't purchase the email boarding pass. I'll check it at the airport. Please explain those options to me. Thanks
Good experience, efficient, accurate, user friendly.
Good site easy transaction,,,,,,,,,, easy site to navigate
So far so good... ill know more when I get there.
Im not totally comfortable doing things online.
Rapido y eficaz. Excelente. Muy buenas ofertas y fácil para comparar y elegir el vuelo!
Thank you for your assistance, in helping to book as fast as possible. It is a pleasure for me
I always use cheap o air and I travel a lot. Excellent experience as always
Customer friendly, not to difficult to complete. I was able to purchase my tickets without issues
It's pretty easy. Nice way to do it if you aren't a frequent flyer. Just had a little trouble figuring out if I was done.
I will not be on this flight at all. I need to cancel my booking a month and a half out but it is impossible. So now there are plane tickets that we will not even be on. It's stupid.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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