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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Great customer service. Patient and efficient travel agent.
Found a great price so far hope and pray the return travel goes as smooth.
I had trouble on line but called an agent and he helped me with booking my flight.
I got lower fares than were available thru airlines, and I like being able to book rental car simultaneously
I had a little bit of anxiety now and I have to purchase airline ticket purchase made it fast and easy.
I believe I was overcharges for change of time on my flight. The Chat was no help at all, very frustrating. I waited over a hour to change my time of flight (, no change of date or carrier.)
I believe I was overcharges for change of time on my flight.
My experience was great very easy to fine what I need. And I had no issues and this is my first time ever doing this. So thank you guys for making it so easy.
The experience so far was very easy I had no issues at all. Thank you.
I am currently a university student who bought plane tickets for a trip that got rescheduled. I was unable to get money back or flight credit. I called several times and was told a manager would call me back- I was never called back. I just want my money back to pay for school in the aftermath of the pandemic. I am disappointed in the lack of professionalism.
Very easy to see your options and get tickets. I like that you can see options with prices to select what works best at the best price.
Its was fast to find what we needed, easy detail and great!
Worst customer service ever. I can't believe the people they hire. Yelling at us, trying to flip our words around and just straight up disgusting behavior from a community service rep. Do better guys. I'm honestly shocked by the treatment we received. Expecting my callback today. If not see y'all in court. We don't want a refund. We just want to go home. You guys are thieves of joy and everything love and light. I wouldn't even get these guys one star but that's the only option I have.
Their Chat Bot service isn't very efficient at handling changes to your travel plans. Trying to speak to a Live Agent with Cheap0Air to make changes is frustrating and time consuming.
I would advise not using this Travel Service. Lots of better options available
Good service and quick and we achieved what we wanted.
Super easy to book and get my travel plans resolved in a easy and expedited manner.
Can't get car booked and i need to book a car for my trip
Very nice agent and I get my trip book within couple hours I booked my flight on June 29 not July 8by
AMAZING! We spent hours trying to book on other websites; sites were down and customer service wasn't always helpful. Went to CheapOAir and booked everything in under 5 minutes and also paid the lowest price, saved 50% compared to other sites. We did choose the alternate date option though so I think that's what helped us save so much money, but - hey, it was great and totally worth it!
It isn't clear to me all of the charges for baggage and seat assignments
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members