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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 52 days

Instant Feedback

231,382 reviews

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Barbados
1 review
0 helpful votes
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So far it's been great...
July 14, 2022

So far it's been great... CheapOair provides best fares!

Date of experience: July 14, 2022
Florida
1 review
0 helpful votes
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As usual very good, I book with Cheap o air since 2005 :)

Date of experience: July 14, 2022
Minnesota
1 review
0 helpful votes
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I was not able to book a bag using your site
August 13, 2022
Updated review

I was not able to book a bag using your site. It was the cheapest price

Date of experience: July 14, 2022

I couldn't access the page where I could add a bag,...
August 13, 2022
Previous review

I couldn't access the page where I could add a bag, but I got multiple adds for trip insurance.

Date of experience: July 14, 2022
Barbados
1 review
0 helpful votes
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Very efficient and timely, easy to navigate and pretty cool

Date of experience: July 14, 2022
Texas
1 review
0 helpful votes
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Everyone is very helpful when on the phone. Website is easy to use.

Date of experience: July 14, 2022
Texas
1 review
0 helpful votes
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So far so good
July 13, 2022

So far so good. It was easy to use and I was able to select dates that worked for me.

Date of experience: July 13, 2022
Solomon Islands
1 review
0 helpful votes
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I am quite pleased with the service you are offering, fast and reliable. Cost of the airfares are reasonable as well. Very well laid out steps to follow when making booking. Generally I should say, CheapOair is a reliable and trusted agency providing airline ticketing service. I will certainly use CheapOair services in the future.
I recommend CheapOair.com as the recommended site to make airline bookings on.

Date of experience: July 13, 2022
DO
1 review
0 helpful votes
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CheapOair
July 13, 2022

CheapOair - great company that cares about their customers! Professional Railbeart - the BEST! Thanks!

Date of experience: July 13, 2022
District of Columbia
1 review
0 helpful votes
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Thank you
July 13, 2022

Thank you. All steps in the process were clear and "user friendly".

Date of experience: July 13, 2022
Colorado
1 review
0 helpful votes
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So far is good I was able to do inmigration. At this moment I haven't received any news about the trip
I don't Know if is on time or no.

Date of experience: July 13, 2022
Arizona
1 review
0 helpful votes
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Best deals and service!
July 13, 2022

Always great working with CheapOair. Easy to book, easy to pull up information.

Date of experience: July 13, 2022
Cyprus
1 review
0 helpful votes
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Very bad service
August 12, 2022
Updated review

It is impossible to talk to an agent that can actually help. It takes them almost an hour to talk to someone. There was an issue of cancelling my flight I talked to the agent through the online chat to get a refund and he said he will talk to the ticketing department and I will hear back within 4-6 hours. In the meantime I booked another flight. I received an email saying the flight was confirmed. I called them several times to manage to talk to the appropriate department to tell me it was my fault and I should have waited. I ASKED FOR A REFUND NOT CONFIRMATION OF MY FLIGHT. Somehow I should have waited the 4-6 hours but they fail to understand when you ask for a refund you don't want the flight. Terrible customer service and no willingness to help the costumer. I wouldn't recommend for any reason.

Date of experience: July 13, 2022

I've been trying to talk to you for emails that I received...
August 8, 2022
Previous review

I've been trying to talk to you for emails that I received about cancellation of my flight and then the second one after the cancellation email that my flight was confirmed through the online chat and I did not receive any help. Very bad costumer service.

Date of experience: July 9, 2022
AG
1 review
0 helpful votes
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Quick website, never use before its my first time, hope flight is good too, looking forward to it

Date of experience: July 13, 2022
Portugal
1 review
0 helpful votes
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Travel
July 13, 2022

I search for other travel sites but cheapoair was the best rates and was very fast and safe.

Date of experience: July 13, 2022
Singapore
1 review
0 helpful votes
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Awesome
July 12, 2022

Very good and easy to use. The speed and the respond are awesome.

Date of experience: July 12, 2022
Peru
1 review
0 helpful votes
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Good service
July 11, 2022

So far user friendly. The process and steps were not complicated.

Date of experience: July 11, 2022
Florida
1 review
0 helpful votes
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Very good ease to book and fast great app affordable

Date of experience: July 11, 2022
Mexico
1 review
0 helpful votes
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Best options for my travel plans
July 11, 2022

Great so far. Easy booking. Clear website. Good experience.

Date of experience: July 11, 2022
Florida
1 review
0 helpful votes
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Was outstanding
July 11, 2022

Very good outstanding great price & services thanks

Date of experience: July 11, 2022
California
1 review
0 helpful votes
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All is well that ends well!
July 11, 2022

For 4 days of trying to re-book, none of your agents ever got back to me. Finally on the 5th day, an agent helped me and booked a new itinerary for me. The phone call lasted 90 minutes but he got everything checked out and done! What a relief!

Date of experience: July 11, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209