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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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As usual very good, I book with Cheap o air since 2005 :)
I was not able to book a bag using your site. It was the cheapest price
I couldn't access the page where I could add a bag, but I got multiple adds for trip insurance.
Everyone is very helpful when on the phone. Website is easy to use.
So far so good. It was easy to use and I was able to select dates that worked for me.
I am quite pleased with the service you are offering, fast and reliable. Cost of the airfares are reasonable as well. Very well laid out steps to follow when making booking. Generally I should say, CheapOair is a reliable and trusted agency providing airline ticketing service. I will certainly use CheapOair services in the future.
I recommend CheapOair.com as the recommended site to make airline bookings on.
Thank you. All steps in the process were clear and "user friendly".
So far is good I was able to do inmigration. At this moment I haven't received any news about the trip
I don't Know if is on time or no.
Always great working with CheapOair. Easy to book, easy to pull up information.
It is impossible to talk to an agent that can actually help. It takes them almost an hour to talk to someone. There was an issue of cancelling my flight I talked to the agent through the online chat to get a refund and he said he will talk to the ticketing department and I will hear back within 4-6 hours. In the meantime I booked another flight. I received an email saying the flight was confirmed. I called them several times to manage to talk to the appropriate department to tell me it was my fault and I should have waited. I ASKED FOR A REFUND NOT CONFIRMATION OF MY FLIGHT. Somehow I should have waited the 4-6 hours but they fail to understand when you ask for a refund you don't want the flight. Terrible customer service and no willingness to help the costumer. I wouldn't recommend for any reason.
I've been trying to talk to you for emails that I received about cancellation of my flight and then the second one after the cancellation email that my flight was confirmed through the online chat and I did not receive any help. Very bad costumer service.
Quick website, never use before its my first time, hope flight is good too, looking forward to it
Very good ease to book and fast great app affordable
Great so far. Easy booking. Clear website. Good experience.
For 4 days of trying to re-book, none of your agents ever got back to me. Finally on the 5th day, an agent helped me and booked a new itinerary for me. The phone call lasted 90 minutes but he got everything checked out and done! What a relief!
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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