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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 52 days

Instant Feedback

231,382 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Fair
July 5, 2022

Booking a flight was easy so far, easy instructions and fair prices. I'm always using your app. Thank you

Date of experience: July 5, 2022
Alabama
1 review
0 helpful votes
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Booking
July 5, 2022

Very nice, easy service, got a call after booking regarding my credit card. Went well

Date of experience: July 5, 2022
Nevada
1 review
0 helpful votes
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DO NOT DEAL with CheapOair
August 4, 2022

You will regret it! Do NOT deal with CheapOair. It will be the WORST business decision you ever make. They are NOT reputable! I tried to change my booking, and despite the agreement of each airline booked on my international itinerary that NO FEE should be charged because the same class ticket was available, CheapOair tried to charge me $US1600. 00.

Date of experience: July 5, 2022
Georgia
1 review
0 helpful votes
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Great Experience
July 5, 2022

Simple and Efficient! And Price is great! Will come back next time

Date of experience: July 5, 2022
California
1 review
0 helpful votes
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Excellent review
July 5, 2022

Excellent service cheap rates, sending me a Boarding Pass.

Date of experience: July 5, 2022
California
1 review
0 helpful votes
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Easy to understand website for novice traveler & computer user

Date of experience: July 5, 2022
Canada
1 review
0 helpful votes
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I had to cancel my flight and they said that you will get a credit within the company.
Next time i wanted to purchase a ticket they said it should be for the same city and that was totally inconvenient for me.
The customer service said okay we can get you an exception by paying an extra 250USD and get your old ticket a refundable option.
I confirmed the payment with them, they took the extra 250 USD on top of the ticket price!
And sent me a refund confirmation that the money will get into my VISA within 30 days and now it is 3 months and they simply stole the money with an extra 250 USD.
My grandfather who is a retired attorney referred my to a friend and i am initiating a complain against this company. If they don't answer it will be a suit of 250,000 USD as a substitute for the money and time the made me loose.
If any one here has the same issue let me know so we can register a multiple complains against them.
ENOUGH SCAMMERS OUT HERE.

Date of experience: July 5, 2022
Florida
2 reviews
0 helpful votes
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1 Day Trip
July 5, 2022

Straight forward navigation through multiple options.

Date of experience: July 5, 2022
Texas
1 review
0 helpful votes
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Progress.
July 5, 2022

Very fast and good service. I was also followed up with a customer representative to make sure that I received all that I needed to make my trip a comfortable and enjoyable one.

Date of experience: July 5, 2022
Pakistan
1 review
0 helpful votes
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Overall its good
July 5, 2022
Updated review

I booked flight for myself (round trip) and my son (one way). My booking is confirmed and e-ticket number issued. His is still pending even though money has been deducted from my CC. I dont know why is this happening.
Later I called the helpline number and issue was sorted quickly

Date of experience: July 5, 2022

I booked flight for myself (round trip) and my son...
August 4, 2022
Previous review

I booked flight for myself (round trip) and my son (one way). My booking is confirmed and e-ticket number issued. His is still pending even though money has been deducted from my CC. I dont know why is this happening

Date of experience: July 5, 2022
West Virginia
1 review
0 helpful votes
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Great App
July 5, 2022

Awesome job! Very helpful, and informative and great to work with

Date of experience: July 5, 2022
TW
3 reviews
5 helpful votes
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Cheapoair refuses to shed any light on my refund. I have waited over 60 days (two business cycles) for my refund. They don't know where my money is. They are unprofessional. I have worked with them. I have given them all of my information (including my bank statements. Yet, they refuse to meet me halfway. This is about *******. In addition, they emailed me at 1 in the morning about a flight change for *******. By the time I could respond, they canceled the flight. Then they told me I have to pay a fine and that I won't be able to get a full refund because of their incompetence. I have lost a lot of money and time because of their poor service.

Date of experience: July 4, 2022
New York
1 review
0 helpful votes
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Very good prices and good experience. I was trying different sites

Date of experience: July 4, 2022
Mexico
2 reviews
0 helpful votes
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Thiefs
August 3, 2022

They will not tell you about the hidden charges and then keep your money they suck for customer service

Date of experience: July 4, 2022
France
1 review
0 helpful votes
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Easy Choices... with many airlines and options to chose from!

Date of experience: July 4, 2022
Peru
1 review
0 helpful votes
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VERY GOOD PAGE
July 4, 2022

Very cheap and easy to buy. They sent the information very fast

Date of experience: July 4, 2022
Nebraska
1 review
0 helpful votes
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Na
August 3, 2022

Didn't know I was going to be charged an agent fee... I could of booked thru Spirit all most 60.00 cheaper

Date of experience: July 4, 2022
California
1 review
0 helpful votes
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One of the best
July 4, 2022

It was nice and I only follow the instructions to arrive at my bookings. I had no problem.

Date of experience: July 4, 2022
Florida
1 review
0 helpful votes
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Easy Booking Process
July 4, 2022

Thank you for making it easy and affordable! Will use as much as possible

Date of experience: July 4, 2022
Hawaii
1 review
0 helpful votes
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Satisfactory
July 3, 2022

I'm somewhat disappointed that I have to pay for the seats.

Date of experience: July 3, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209