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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 52 days

Instant Feedback

231,382 reviews

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DO
2 reviews
0 helpful votes
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Excellent!
July 3, 2022

It is so easy and friendly, it was the first option on the browser. Several cheaper options.

Date of experience: July 3, 2022
California
1 review
0 helpful votes
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Great flight deals.
July 2, 2022

Great prices, great selections. As long, as you don't need to change your departure dates.

Date of experience: July 2, 2022
Mexico
1 review
0 helpful votes
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Why am I doing this?
July 2, 2022

All good so far. The experience was better than average.

Date of experience: July 2, 2022
California
1 review
0 helpful votes
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Best app ever
July 2, 2022

Always great service, I love the app.and very easy to choice the flights on the app

Date of experience: July 2, 2022
Texas
1 review
0 helpful votes
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78660
August 1, 2022
Updated review

I am finding it difficult to access many details regarding my flights. Also, not Cheepoairs fault, but the airline wants to charge me for everything. I thought when I purchases airline tickets, it included seats, shocked I need to pay to get a seat.

Date of experience: July 2, 2022

I cant check in and dont know why
August 1, 2022
Previous review

I cant check in and dont know why

Date of experience: July 2, 2022
California
1 review
0 helpful votes
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I have been trying to ask for a refund for this reservation due to airline changes I have been transferred 3 times- told their is a cancellation fee no one can tell me how much the fee is. I put on hold only to have a survey ask if I am satisfied- I asked Hob several times to speak to a su

Date of experience: July 2, 2022
Virginia
1 review
0 helpful votes
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Airlines are a rip-off
July 1, 2022

It was fine just not happy with airports, just didn't like how within 2 minutes the price changed.

Date of experience: July 1, 2022
New York
1 review
0 helpful votes
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SCAM
July 31, 2022

This is a scam company. Beware save your time/money/energy and sanity by NEVER booking with them.
I booked my tickets with them, a week later I call them to find out that my ticket was cancelled and now they can only get me a ticket for 1000$ extra! While trying to figure this out I would call them everyday and they would put me on hold for hours and hours and then hang up, in the end their senior most staff told me that I should book my ticket myself because the cheapest ticket he can find is for 5000$ while on Google the tickets were for 1500.

Date of experience: July 1, 2022
Switzerland
1 review
0 helpful votes
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Biling issue
July 31, 2022

I had difficulty to connect with chat and solve my problem. Went with to many disconnection and to start again and again the issue is totally annoying. Request travel agent to contact me on phone line is also not possible. Very Poor management causing costumer in difficult and stress situation.
Its been nearly hours i tried to contact and solve my billing issue and yet no respond and solution to my problem raised... completely disappointment.
I took special supreme support and yet looking at how things are i wonder if it is a right option or not. Even the current issue of mine takes long hours to be connected or contacted by your team to solve the problem immediately...

Date of experience: July 1, 2022
Illinois
1 review
0 helpful votes
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They did a very poor job on fixing flight ticket issues. I tried to contact them by phone and website portal but they all ended up hanging for nearly half an hour without any response. Once they picked up yet immediately hung up the phone. This is the lousy experience with them.

Date of experience: July 1, 2022
Florida
1 review
0 helpful votes
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Unacceptable waiting time
June 30, 2022

I had to call three times to get my needs met. It took an inordinate amount of waiting time before I even could speak to someone. Once I did, I was put on hold for so long that the call went straight to the customer survey before I was done with the transaction. I started before 9:00 am and I didn't get everything done until past 1:00 pm. That's insane.

Now I'm waiting for an email with me seat assignments that I selected for booking #*******.

Date of experience: June 30, 2022
Canada
1 review
0 helpful votes
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We had a great experience
June 30, 2022

I had spoken on the phone with Anthony and he provided stellar customer service. He was patient, kind and answered every question accurately and clearly.

Date of experience: June 30, 2022
Texas
1 review
0 helpful votes
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Very easy and convenient way to book
June 30, 2022
Updated review

It was a good experience and worth doing it booking myself

Date of experience: June 30, 2022

GOOD AND SPEEDY
June 30, 2022
Previous review

GOOD AND SPEEDY

Date of experience: June 30, 2022
Italy
1 review
0 helpful votes
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Thanks
June 30, 2022

Ultimate job. Thank you for the service. Waiting for my payment to be confirmed. Counsel the seat booked from milan to istanbul

Date of experience: June 30, 2022
New York
2 reviews
0 helpful votes
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You have it all. If I needed a room you have it a car you have it. All in one place and even thought I did not need it all you have in one place and at a good price.

Date of experience: June 30, 2022
Japan
1 review
0 helpful votes
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It was good
June 30, 2022

Booking was easy now let's wait for the actual flight

Date of experience: June 30, 2022
Guam
1 review
0 helpful votes
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CHEAPOAIR THE WORST MILITARY STAY AWAY
July 30, 2022

CheapOair is by far the worst travel agency. I was charged $66 dollars to change my tickets. When I received the changed itinerary I called them back to ensure no passports were needed and they confirmed no passport was needed. When my family arrived at the airport they were denied boarding due to not having a passport. I called CheapOair they called United, United canceled their tickets and after hours of being stuck in the airport United fixed their tickets they were able to leave. However, CheapOair did not fix the return flight and once again they were not able to leave. They were rebooked for the next day. On the second attempt they were able to get on the flight but United oversold the flight and they were asked to stay another day which they refused. I called CheapOair and they only wanted to refund me $66 after I had purchased $4500 tickets. MILITARY PLEASE STAY AWAY FROM CHEAPOAIR

Date of experience: June 30, 2022
Texas
1 review
0 helpful votes
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Easy fast!
June 29, 2022

Fast, easy, hassle free. Best price I saw at an almost last minute booking

Date of experience: June 29, 2022
TT
1 review
0 helpful votes
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Simply the best.
June 29, 2022

The process is very easy and encouraging. I was able to navigate through the site with ease.

Date of experience: June 29, 2022
Indiana
1 review
0 helpful votes
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Great
June 29, 2022

Very satisfied with cheapOair customer service were very helpful. I definitely think cheapoair is the best for my traveling.

Date of experience: June 29, 2022

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209