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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Super easy and good prices. I got the date,time and a good price that wanted.
Never a problem using your services, thanks, this site is always on top, of any issues.
Good service, quick response and easy to book online.
Why you want to charge me for the seat? I booked business and paid a lot and still I can't pick my seat free of charge
Never disappointed by cheapoair.com. Thanks, keep up the nice work.
Easy to schedule customer service was great and helpful with booking details
Excellent way to book hotels and flight way in advance.
While paying price increases its really upsetting :(
So easy and cheap! Website is friendly and the prices are unbeatable!
Booking was very easy. All areas were covered and offered. Wonderful booking experience.
I liked the fact that the site gave me alternative dates and saved me hundreds of dollars
Quick and easy. Affordable and convenient with all details easily available.
Too many pop up windows. Just let me check my booking
Smooth search. It was very easy to navigate and there were multiple remedial options.
Like too many things now days, internet overload! Nothing was simple. $ for this$ for that$ for another thing do you want this $! Itinerary not just a simple copy, more of this crap and then this crap then this crap then this crap>>>>>>>>>>>>>> Like I said Overload, overload, overload, will any of you ever firure it out?
Like too many things now days, internet overload!
It took me three days before I was able to finally decide to book our flights. I had hard times confirming my choices because of the frequent changes in amounts of my selections. Finally, I did it! Thank you.
I have been using the CheapOair app for purchasing my tickets and up to now they have never let me down. Keep it up!
Very convenient and easy. Website is user friendly.
I had purchase my flight from Germany to London with this company, paid for my flights and baggage, upon reaching to the airport I was informed I have to pay another $50.00 because my baggage was never booked. I've been going back and forth on email with CheapOair and they are refusing to refund me for this purchase when I had already made the booking prior to my trip. At least someone should have informed me that my baggage will not be covered, I spoke with them multiple time in regards to my luggage because I was traveling with my infant but no one informed me.
Hello, this was addressed with you July 13 when you sent us an email over a month after your traveled, we did advise you that the $30.00 not $50.00 for the bag you tried to book in our website never was confirmed therefore never charged by us. However, we did refund you$15.00 as goodwill gesture due to the inconvenience.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Very sorry for your recent booking experience, we appreciate the feedback.