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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Great customer service, the agent worked hard to get me the best deal
So far easy will have question later in the week 24 hours before flight
Very bad service when asked on chat never got the promised answe. After I paid booking several additional fees where charged. When claimed no answer. Never will book again CheapOAir and will never recomand it to anybody
Helpful thank you? Straight forward pleasant personality
Thanks for the option payments It is helpful
THE SERVICES WAS QUITE FAST BUT I HAVE NOT YET RECEIVE MY ELECTRONIC TICKET, I TRIED TO CALL BUT STILL NO ONE IS ATTENDING TO ME YET. KINDLY CALL BACK TO CONFIRM MY TICKET.
They are not clear about price. I thought they offer good price and in final stage after payment they show that they deducted too much more as the prices were USD and they changed to AUD. It was not mentioned before payment finished. The default is AUD when you buy a ticket in Australia. They hide it to convince people purchase from them.
This is being reviewed.
It's a bit too early to tell since I haven't made my trip yet.
My experience was fantastic. Employees were with me from the beginning to the end to complete my purchase ticket.
Easy to access and to fill in the blanks and to select times and dates to fly.
Great! Easy to Navigate. Fast and efficient. Friendly and knowledgeable service
Keeping details in line is a concern. They've done a good job.
Very Professional and provided the needed information.
It was easy for me to get a wheelchair to take me to the next gate. Everyone has been very friendly.
I like cheapo-air it is my best booking app for me. All my reservations for almost 10 years with this app thanks cheap o air.
It is a good site for purchasing airline tickets.
And it is cheaper!
The worst booking website, can't cancel booking through them and if you want to do any change they wil charge you money, big scam.
We do see that did try and cancel online which our website does not accept you must speak with an agent if the booking is past 24 hours. I do see you did speak with someone but decided not to cancel because the ticket is non refundable. If you need anything further, let us know.
I saw the CheapOair website showing an airline ticket to China that I wanted to purchase. So, I submit my order on the CheapOair website on Feb. 15. I filled out all my payment and my personal information online and submitted it. Immediately the website showed the ticket was not existent. Then one of the CheapOair people also immediately called me. He told me he could find another ticket for me. Then he charged me the ticket price which was almost double more than the phone price he quoted. Because he had my credit card information, he charged me without my permission. When I found he was cheating on the ticket price after they charged my credit card, I called the cheapOair and told manager their salesmen were cheating. I also told them cancel all my orders. They didn't return all my money after many phone calls to the manager. After almost 5 months CheapOair still owes me total of $469. My questions are: 1) Why did the CheapOair website didn't have the ticket for the price they quoted online? 2) If the ticket did not exist why did CheapOair want my personal and credit card information? 3) Isn't this a classic bait and switch selling con? 4) After incorrectly charging my credit card I had to cancel the booking because CheapOair lied and I lost trust in their company, so why should I pay any charges? There is a principle of trust involved which is more important than the $469. Of course, I need and want my money back.
Fast and easy Also, I find the price pretty fair comparing two other airlines. I know that some specific us will not be on the flight that I selected but in overall, I think it is fair.
Lo mejor muy bueno todo muy bien esxelente todo ok
Easy to access to the website, the only problem is unable to use ipad to manage booking.
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I see you asked him about the preferred seats you choose, he did advise you that they are pending on the airline side because your payment has not cleared. Please allow it sometime to process.