On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Was good price, but no carry on not included i don't like and baggage fee.
It is good so far. Prompt customer service especially on chating which is better than telephone on line service which takes long and more expense for us.
Great price and easy to reserve on the website. They provided the best prices we could find.
Pretty good —it was easy to use and listed all of the options
Very good experience. Pleasant customer services experience every I contact.
I feel uncertain that my flight is actually booked
It was easy to use and navigate. I appreciate the transparency of information
Very nice site with more options for searching cheap and good flights
I recommend CheapOair.com any day of the week 365 days a year 24/7 best bang for your buck CheapOair.coming with Sincerely Hon.Dr.Chassidy U Baker USA
Great help, was afraid but you made it easy to buy. Since buying it from direct airline was twice the price, this was the best offer ever, I can't still believe
Cheapoair is safe, secure and reliable. I had a positive experience receiving my flights booking confirmation.
There is always a plan to make me spend more. I got a phone call about my credit card. I answered and was told my answer was invalid. What? I did it again and was told again that my answer (card number?) was invalid. Since I am currently in South America and may have to pay extra for these phone messages, I was upset. I return to the states on August 15 if you want more details.Grrrr.
Here's the good thing. CheapOair followed up my complaint to make sure all was well.
There is always a plan to make me spend more. I got a phone call about my credit card. I answered and was told my answer was invalid. What? I did it again and was told again that my answer (card number?) was invalid. Since I am currently in South America and may have to pay extra for these phone messages, I was upset. I return to the states on August 15 if you want more details.Grrrr.
User friendly process with simple instructions made contacting customer service unnecessary
Excellent service, customer service are very helpfully
I'm expecting to have a great experience this is my first time booking with you.
I did not clearly know when I had completed the purchase. I keep trying to get to the confirmation page.
Trying to get to the confirmation page
Customer service doesnt exist,
They overcharge on payment.
They sell you misleading tickets.
Ask them anything technical to do as a change or cancellation and they will make you wait for hours and then log off.
They will deny you a refund even when the airline refunds it and to top it they will deduct a commission out of it.
Excellent experience with the your product. Applying online is easy.
I trying to trust this company again but you need to work on your policy.
Its nice experience, especially the restrictions of travel, when you can or cannot travel
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members