The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Great...! Thanks for all your speedy help. Great customer service..
It's almost effortless to find exactly the flight I was looking for...
Thank you for this quick and easy option the page was easy to follow but there are so many additional charges outside of the plane ticket.
Thank you for this quick and easy option
Dear CheapOair,
I wanted to express my utmost satisfaction with your website. I recently booked a flight through CheapOair and was pleasantly surprised by the incredibly low prices. The process was seamless, and I couldn't be happier with the value for money. Thank you for providing such an exceptional service. I will definitely be using CheapOair for all my future travel needs.
Best regards,
Michal cap
When we purchased our tickets we payed extra so that my husband and I could seat together. Now there have been changes made by the airline and no has has been able to help us. So far it has been a horrible experience.
Thank you very much. I appreciate a service that places its best foot forward first.
Great service...than you for that...happy new month
Pretty cool would be nice to save places to make a decision later.
It was Great service. I clicked what I needed. Fourteen more characters.
I find it very practical and convenient and I would totally recommend it to anyone
Simple and easy to book a flight and hotel; great deals in one place.
They have been very helpful in helping me understand the process. But I don't like the fact that I had picked my flight to arrive to Aguadilla Puerto Rico at 7:30pm and now it is showing arrival time 8:45pm
Great service and easy, quick for response to my email
Excellent you can chat or call customer service if any problem arise
I will recommend this service to anyone I know who needs to book a flight.
Great app and end user-friendly! Best site to shop for flights, overall all travel bookings.
As I expected; there were no problems ahead of my trip.
I am always booking tickets on Cheapoair quickly and convenient no hassle
Reached out after booking online to help book seats and offer advice for our travel plans.
Support and reminder emails have been great!
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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This is being reviewed.