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CheapOairReviews 14,840

3.4
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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,780
value
3,008
shipping
2,767
returns
320
quality
3,083
This company responds to reviews on average within 86 days

Instant Feedback

231,382 reviews
Florida
1 review
0 helpful votes
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Great and reliable, not too expensive with the flight...
August 28, 2023
Updated review

Great and reliable, not too expensive with the flight prices. More availability on the dates options for flying during the months

Date of experience: August 28, 2023

Great and reliable
August 27, 2023
Previous review

Great and reliable

Date of experience: August 27, 2023
Dominica
1 review
0 helpful votes
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This process was very simple and time friendly. Once you know what you are looking for every thing is straight forward.

Date of experience: August 28, 2023
Wisconsin
1 review
0 helpful votes
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Good morning all on line reservations was good. Except when wanted to correct a word in the First name of the passenger they wanted to charge me much!

Date of experience: August 28, 2023
Ireland
1 review
0 helpful votes
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Dear Sir/Madam
August 28, 2023

Dear Sir/Madam,

I'm grateful and happy for using the chea air service.

Thank

Date of experience: August 28, 2023
Missouri
1 review
0 helpful votes
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Everything was great flight Schedules and pricing was perfect as always

Date of experience: August 27, 2023
Nebraska
1 review
0 helpful votes
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The best bundle deals I find them here! Love cheapOair

Date of experience: August 27, 2023
Wisconsin
1 review
0 helpful votes
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I would definitely recommend to others to use this website when booking flight and hotels.

Date of experience: August 27, 2023
Arizona
1 review
0 helpful votes
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Great price but choosing seats was outrageous. Was not happy about that

Date of experience: August 27, 2023
Arizona
1 review
0 helpful votes
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Good in customer communication!
August 27, 2023

Good in customer communication! Always send me an Email when the schedule changes!

Date of experience: August 27, 2023
Arizona
1 review
0 helpful votes
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My family love CheapOair we always have promotions

Date of experience: August 27, 2023
Florida
3 reviews
0 helpful votes
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Very easy and pleasant experience
August 27, 2023
Updated review

Very easy and pleasant experience. Would recommend to all my friends.

Date of experience: August 27, 2023

Great experience, love this site for travel
July 31, 2023
Previous review

Great experience, love this site for travel. All my bookings are confirmed right away.

Date of experience: July 31, 2023
Florida
1 review
0 helpful votes
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Great customer service easy to booking online very helpful

Date of experience: August 27, 2023
Washington
2 reviews
0 helpful votes
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Good except for all the add-on fees
August 27, 2023

Good except for all the add-on fees. Confusing on baggage, which i presume is going to cost me more when I get to the airport and didn't know i had to pay for overhead storage these days... and hopefully all the air controllers will be working happily rested. The Types of upgrade insurance, what? In other words what exactly do i get for what I'm paying for? Exactly what is my price and fees insurance actually covering? People will pay for allowable changes to their ticketing. Standby is still a thing too, isn't it?

Date of experience: August 27, 2023
Missouri
1 review
0 helpful votes
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Easy experience and simple to make multi city booking
August 26, 2023
Updated review

Easy experience and simple to make multi city booking

Date of experience: August 26, 2023

Not sure why cheapOair is charging an additional $270.62...
September 25, 2023
Previous review

Not sure why cheapOair is charging an additional $270.62 to me when they've already charged me the full amount flight which was $730.12. - I have no detail as to what the $270.62 is for and I will be requesting you to reverse this charge.

Date of experience: August 26, 2023
California
1 review
0 helpful votes
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Don't know, ain't in the air yet?
August 26, 2023

Don't know, ain't in the air yet? And I need more boarding pass on my phone

Date of experience: August 26, 2023
Tennessee
1 review
0 helpful votes
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It said no extra charge and after I confirmed, it was $ 350 extra charge. Thank you

Date of experience: August 26, 2023
AG
1 review
0 helpful votes
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Thank you!
August 26, 2023

Thank you! Thank you! Nothing else to share with you guys!

Date of experience: August 26, 2023
New York
1 review
0 helpful votes
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Hope this booking will go through this time after a couple of tries. My first booking was not completed and finally knew that it was due to agent not able to get the same price with the airline company saying that prices fluctuate and online prices doesn't update right away. Can't you honor price and lock it with the airlines. Debit card transaction goes pending right away which means you entered the correct info but their verification team still call you to verify and after they verify they tell you, you'll receive your e-ticket shortly. You wait so long and then you receive another email saying "the airline was unable to issue the flight tickets for the itinerary you selected." you call again and go through the same process again to know that it's the agent who wasn't able to confirm the flight at the price given at their checkout.

Really bad experience!

Date of experience: August 26, 2023
CustomerService C. — CheapOair Rep
over a year old

This is being reviewed.

Jordan
1 review
0 helpful votes
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I bought a flight. They send me an email changing the price. I phoned them they transferred me to 4 person. Bad experience

Date of experience: August 26, 2023
New Jersey
1 review
0 helpful votes
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Pretty smooth and user friendly
August 25, 2023

Pretty smooth and user friendly. Airline selection was very extensive and reasonably priced.

Date of experience: August 25, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209