The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Great and reliable, not too expensive with the flight prices. More availability on the dates options for flying during the months
This process was very simple and time friendly. Once you know what you are looking for every thing is straight forward.
Good morning all on line reservations was good. Except when wanted to correct a word in the First name of the passenger they wanted to charge me much!
Dear Sir/Madam,
I'm grateful and happy for using the chea air service.
Thank
Everything was great flight Schedules and pricing was perfect as always
The best bundle deals I find them here! Love cheapOair
I would definitely recommend to others to use this website when booking flight and hotels.
Great price but choosing seats was outrageous. Was not happy about that
Good in customer communication! Always send me an Email when the schedule changes!
My family love CheapOair we always have promotions
Very easy and pleasant experience. Would recommend to all my friends.
Great experience, love this site for travel. All my bookings are confirmed right away.
Great customer service easy to booking online very helpful
Good except for all the add-on fees. Confusing on baggage, which i presume is going to cost me more when I get to the airport and didn't know i had to pay for overhead storage these days... and hopefully all the air controllers will be working happily rested. The Types of upgrade insurance, what? In other words what exactly do i get for what I'm paying for? Exactly what is my price and fees insurance actually covering? People will pay for allowable changes to their ticketing. Standby is still a thing too, isn't it?
Easy experience and simple to make multi city booking
Not sure why cheapOair is charging an additional $270.62 to me when they've already charged me the full amount flight which was $730.12. - I have no detail as to what the $270.62 is for and I will be requesting you to reverse this charge.
Don't know, ain't in the air yet? And I need more boarding pass on my phone
It said no extra charge and after I confirmed, it was $ 350 extra charge. Thank you
Thank you! Thank you! Nothing else to share with you guys!
Hope this booking will go through this time after a couple of tries. My first booking was not completed and finally knew that it was due to agent not able to get the same price with the airline company saying that prices fluctuate and online prices doesn't update right away. Can't you honor price and lock it with the airlines. Debit card transaction goes pending right away which means you entered the correct info but their verification team still call you to verify and after they verify they tell you, you'll receive your e-ticket shortly. You wait so long and then you receive another email saying "the airline was unable to issue the flight tickets for the itinerary you selected." you call again and go through the same process again to know that it's the agent who wasn't able to confirm the flight at the price given at their checkout.
Really bad experience!
I bought a flight. They send me an email changing the price. I phoned them they transferred me to 4 person. Bad experience
Pretty smooth and user friendly. Airline selection was very extensive and reasonably priced.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
This is being reviewed.