business logo of CheapOair

CheapOairReviews 14,840

3.4
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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,780
value
3,008
shipping
2,767
returns
320
quality
3,083
This company responds to reviews on average within 86 days

Instant Feedback

231,382 reviews
South Carolina
1 review
0 helpful votes
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Best deal in town!
September 12, 2023

Best deal in town! Is able to pull together all of the pieces needed for your travel. Prices that can't be beat on flights and hotel.

Date of experience: September 12, 2023
New Jersey
1 review
0 helpful votes
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Great Customer Service
September 12, 2023

Great Customer Service. I had to change my return flight due to illness and the customer service rep was very understanding and helpful.

Date of experience: September 12, 2023
California
1 review
0 helpful votes
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Great prices, very easy experience
September 12, 2023

Great prices, very easy experience. I've always had great prices choosing CheapOAir.

Date of experience: September 12, 2023
Nevada
1 review
0 helpful votes
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This was a good experience and it's another airline I've never flown on.

Date of experience: September 12, 2023
New Jersey
5 reviews
1 helpful vote
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Great, quick and easy process!
September 12, 2023

Great, quick and easy process! Very happy with the whole process!

Date of experience: September 12, 2023
Puerto Rico
1 review
0 helpful votes
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Excelente, buen servicio todo lo que busco esta ahi

Date of experience: September 12, 2023
Minnesota
1 review
0 helpful votes
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So far is so good
September 12, 2023

So far is so good. Easy to find good flight with good deals

Date of experience: September 12, 2023
California
1 review
0 helpful votes
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Thai cancelled the flight and Cheapo offered options which I confirmed on Aug 29. Thai sent notice that it was canceling the ticket. It took me 90 minutes thru chatting to get an agent that did follow-thru and fix the problem. But 1) Cheapo did not follow-thru on the August 29 transaction and 2) I wasted 90 minutes of my time. I should have just booked directly to Thai.

Date of experience: September 11, 2023
CustomerService C. CheapOair Rep
over a year old

This is being reviewed

Washington
1 review
0 helpful votes
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It's always an easy process but I wish I could choose my seats before check-in.

Date of experience: September 11, 2023
VG
1 review
0 helpful votes
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Great customer service experience
September 11, 2023

Great customer service experience. Great team work. Very helpful

Date of experience: September 11, 2023
Massachusetts
1 review
0 helpful votes
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CheapOair application is super to use
September 10, 2023

CheapOair application is super to use. And price is considerably good.

Date of experience: September 10, 2023
California
1 review
0 helpful votes
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I received a cancelation of fight message, which turned out to be false! If I had not checked before I purchased an alternate ticket, I could have ended up with two reservations. This is unprofessional.

Date of experience: September 10, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. Customer has been assisted.

Kentucky
1 review
0 helpful votes
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I was able to change my flight, but i paid more than originally paid

Date of experience: September 10, 2023
Florida
1 review
0 helpful votes
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Booking was easy with many options for the date I had chosen

Date of experience: September 10, 2023
GB
1 review
0 helpful votes
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Great service and experience
September 9, 2023
Updated review

Great service and experience. The app was easy to use and understand just hope that in the travel details it would still state the checked in baggage allowance and carry on baggage alloted weight so that custumers can make sure they do not exceed the weight limit.

Date of experience: September 9, 2023

Liking it so far
September 9, 2023
Previous review

Liking it so far

Date of experience: September 9, 2023
California
1 review
0 helpful votes
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So easy to conduct business with cheapoair. Never encountered any problem booking with cheapoair.

Date of experience: September 9, 2023
Colorado
1 review
0 helpful votes
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Quick easy and inexpensive
September 9, 2023

Quick easy and inexpensive. Good customer service.

Date of experience: September 9, 2023
Alabama
1 review
0 helpful votes
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I like the number of departure and return choices at the same base price… website easy and quick previous searches are saved as well to pick up where you left off

Date of experience: September 9, 2023
Florida
1 review
0 helpful votes
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Very easy to follow
September 9, 2023

Very easy to follow. It was easy. Nothing else to say.

Date of experience: September 9, 2023
Texas
1 review
0 helpful votes
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I like how they respond in my email in regards to my booking or ticket info. All in all I am satisfied :)

Date of experience: September 9, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209