The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Best deal in town! Is able to pull together all of the pieces needed for your travel. Prices that can't be beat on flights and hotel.
Great Customer Service. I had to change my return flight due to illness and the customer service rep was very understanding and helpful.
Great prices, very easy experience. I've always had great prices choosing CheapOAir.
This was a good experience and it's another airline I've never flown on.
Great, quick and easy process! Very happy with the whole process!
Excelente, buen servicio todo lo que busco esta ahi
So far is so good. Easy to find good flight with good deals
Thai cancelled the flight and Cheapo offered options which I confirmed on Aug 29. Thai sent notice that it was canceling the ticket. It took me 90 minutes thru chatting to get an agent that did follow-thru and fix the problem. But 1) Cheapo did not follow-thru on the August 29 transaction and 2) I wasted 90 minutes of my time. I should have just booked directly to Thai.
It's always an easy process but I wish I could choose my seats before check-in.
Great customer service experience. Great team work. Very helpful
CheapOair application is super to use. And price is considerably good.
I received a cancelation of fight message, which turned out to be false! If I had not checked before I purchased an alternate ticket, I could have ended up with two reservations. This is unprofessional.
Thank you for your feedback. Customer has been assisted.
I was able to change my flight, but i paid more than originally paid
Booking was easy with many options for the date I had chosen
Great service and experience. The app was easy to use and understand just hope that in the travel details it would still state the checked in baggage allowance and carry on baggage alloted weight so that custumers can make sure they do not exceed the weight limit.
So easy to conduct business with cheapoair. Never encountered any problem booking with cheapoair.
Quick easy and inexpensive. Good customer service.
I like the number of departure and return choices at the same base price… website easy and quick previous searches are saved as well to pick up where you left off
Very easy to follow. It was easy. Nothing else to say.
I like how they respond in my email in regards to my booking or ticket info. All in all I am satisfied :)
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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