The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
All good-It is the best specials for today.thank you and i had enjoyed my flight.
Transaction went smoothly. Now that it's completed, I feel relieved.
Great and easy booking experience! Will be my go to booking agency.
It was awesome experience to book with CheapOair's.
Nice air lines.easy to book online
Very good experience overall. Recommended to all.
Very easy to book tickets. Everything went well. Looking forward to my travels. Thank you
Sloppy website transaction. Had to reduce my transaction.
Easy to buy the ticket, it was easy to get a good schedule for my flights
That is comfortable and nice l like the food and services,
Booking a flight was easy and fast! And the price was reasonable
Great and Fast and wonderful customer service! I love it!
Good customer service and quality operators gave excellent customer support.
My experience was acceptionally long. I had a hard time understanding the customer service representative.
I don't want to choose a set but it doesn't let me pass
So far, so good. CheapOAir representatives are knowledgeable and they work efficiently.
I have used CheapOAir for many moons, and I keep going back because I am a satisfied customer.
I am generally satisfied with CheapOAir services, and I expect to keep going back to them in the future.
Good, booking completed, looking forward to travel.
Everyone has been courteous and helpful. The customer service representative was professional, and knowledgeable. I had no problem explaining what I wanted, and he set up my trip exactly the way I asked.
Very good like every time I use the CheapOair. The way is set up give me the opportunity to choose what flight is better for me.
After I made the reservation, I got a call from CheapOair about a "benefit" that I "forgot" to get. I didn't forget anything. I didn't want it. Call was annoying and makes me want to avoid using CheapOair in the future.
Great prices and the website very easy to navigate!
Great fees! Easy booking... always use... I find that booking our multiple yearly flights is so much easier on this site... I will continue to do so,
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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