The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Ok its all ok. I didn't experience any problems. Not much else to say. Merry Christmas to all.
Una experiencia buena muy fácil comprar los vuelos
Good so far, I got all of my travel confirmations. Price was $200-1200 lower than other sites.
Great with your company because my family use it many times
Booked a flight through cheapoair on winair.
The flight was cancelled by the airline.
Cheapoair and winair refused to refund.
They can't just take the money, cancel the flight and keep the money. They should be giving a refund as airline cancelled flight. They've not offered refund or credit just taken the money in exchange for nothing.
That's the same as theft.
Disgusting that this company can get away with theft so easily.
Date of experience: September 04,2023
UPDATE. November 12th
Still no news, still no refund
Looks like I've really been robbed by cheapoair and winair.
They replied to this review saying they're helping fix it but up to now, but they've not done anything so even their reply to review is untrue.
How can they get away with blatant theft
I've booked tickets before from here. It's nice and easy.
Excelente proceso por internet se los recomiendo a todos
Website easy to use and understand. Site shows return flight info for comparison.
Very good system and a great surprise as I was planning a last minute trip.
Fantastic price and ease of using. Ease of accessing website
Buena atención
Es una empresa de confianza, y atiende nuestras dudas a tiempo
Worst experience from Cheap o Air
I am a traveller and have booked 4-5 times through them and out of 4 International travel and one domestic travel, I have realized they are just robbing your money.
Their customer team is siting there to harass you and would sound like as they are doing a big favour talking to you. Everything is out of their hands, everything is up to Airline
I had a credit for a booking which they ate all up, I would use this term because 3000$ were not allowed me to use for the next time because Airline has some policies then why I was told previously I can use them
What the heck!
Don't waste your money with CheapOAir
As there name they are cheap in Customer Service
I am traveling and paid for Business Class MNL-NYC-MNL via Incheon. The posted fares on your website should indicate that part of the flights - Incheon-Manila (Jan. 11,2023) is COACH CLASS and NOT Business Class! This was very disappointing. I only found this out when choosing my seat for the last leg - Incheon-Manila.
It is not easy to figure out the best flights on any of these site
Quick and easy, had to change my reservation, customer service was very supportive and did not have any problems doing it
Thank you for affording me the option to travel within my very tight budget
Sincerely. Grace Haines
User friendly, easy to use and good clear information.
My itinerary is short of identifying the respective terminals, mnl, incheon and ord, this is significant for whoever is available to pick me up from my port of distination.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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Customer is being assisted.