CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very good service, I hope that my flight doesn't get cancelled
I been sing it for a Long time and i see tbat you since ti be partner with one travel
It was good experience as price and flexibility concern.
Buen servicio excelente el personal laboral de la empresa seguir asi para mejores servicios
I use the site all the time and is Great and recommended.
Great Job by agents they set up my flights and seats and were very professional and helpful. I wish that other agents in this profession were as good as these agents are. It was refreshing to talk with people that are concerned about you. Great job by all.
I think it was easy to book and they give you an option to call and speak to an actual person if needed
Ok they do a great job. I have been using CheapOair for about 6 years and only once I had to call customer service. It is always frustrating long waits but everything was resolved to my satisfaction... Thanks
First trip in 27 years, so far, I'll wait and see if this goes off without a hitch.
Liked it,is good to find the airline that flies to you destiny
Purchasing ticket at Cheap 0 air is much cheaper compare to other travel agencies. They web site online is easy to use. They answered promptly to what I need.
After booking a flight, it feels like a money grab with having to click to skip so many "services" being offered afterwards.
Thank you for your feedback. We are always working to improve customer experience. We appreciate you taking the time.
I booked a ticket for a friend from Kingston to Port of Spain, received a booking confirmation number ******* and an e-ticket number **************, yet no money has been withdrawn from my credit card. So I do not know if she has a ticket and will be allowed to board the flight or not.
Customer has been assisted.
When the tickets were booked, the 1st booking was canceled per your advantage even after the credit card information was input and processed, & some flight options were hidden and price was drastically increased.
We are sorry to hear this. Thank you for your feedback. We appreciate you taking the time.
Great price, ease of online booking. Fast and simple
I booked a trip for 2, but cannot find options to add the check in luggage as we are bringing 2 golf sets
There is no email confirmation from cheapoair or the airline
Customer has been assisted.
It's easy to navigate and offers plenty options...
It was easy to book on all types of transportation online with CheapOair and its was one stop shop for everything you need for travels.
Súper, muy buenas informaciónes y buen manejo a la hora de hacer una reservación todo está bien organizado para facilidad del cliente
Gracias, to do bien voy con dios y sutedes asta luego
Thank you. We appreciate your feedback
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you. We appreciate the kind review.