The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
I did not have any problems at all with booking my flight or anything.
Easy booking fun, 1,2,3. For any day and night 24-hour services good job.
Good experience so far. Ready for the birthday trip.
Not the first time I have used Cheap-O-Air and certainly wont be the last, they do a great job for my wife and I
Efficient and reliable... was given a great price and itinerary that works best for me.will purchase again from CheapOair.Thank you
Is good pleace for tickets and more and it has a great deals in diferent air lines
My experience with CheapOair has been wonderful!
They took their time to make our reservations and kept me informed as days grew closer to our trip.
Thank you so much!
Thanks for service but please l need the update for the travel
Send you message to confirm booking for my Thai Girl Friend to email address you sent BKK TO UDON THANI Departure 7.00 am 28th September 23 Have you received my email Regards Peter Smith
Good, but I wanted to see the prices for carry on and bags displayed with each flight leg.
Thank you for making it easy and convenient to purchase tickets
It was very easy to book my Trip. The agent that I talked to. He was very knowledgeable and the things that I wanted and was able to get me a good price in my trip.
My experienced is so hilarious, thank you so much.
Anson is very helpful as a customer care representative and so patient with us in finding a flight which suited our needs considering that we have a lot of luggages with us. He is indeed an asset to your company!
Easy site to navigate around. Would have been helpful to have had the travel dates displayed once I'd selected the preferred flights and as I worked through the option process.
It was quick and easy to book my flight. I wasn't happy with all the extra things you have to order.
I used the live chat to asked assistance regarding my email information on the confirmed reservations i made. And i did not expect that it is actually working. Rome was very helpful and patience. Great job! I always choose cheapOair to book my flIght because i trust this travel website.
Clear and easy. My past experience with Cheapo Air has been good.
I have been buying plane tickets here for ten years and I have always been satisfied
I appreciate Cheap O Air they my booking very quick and easy. Thank you
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/