The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Great service cheap priced hi how r you are you OK 50 characters are way too long survey should be user friendly and as short as possible not too complicated because life ia on the quick pace for all of is
Muy buena y confiable EN TODO MOMENTO Y LOS PRECIOS MAS ACCESIBLES
Excelente servicio, volvere a utilizarlo cada vez que necesite un ticket
Easy and fast thank you thank you very much thank you very much
I am happy with the web but sometime got trap by hiden price add on and difficult to select seat on airline
No disclaimer for US layover that you need visa. Latest booking I made I was being ask to pay additional US$39 without any reason!
Need more Deals and discounts on vacations. Also the site is easier to use.
Good on booking and discussion and also for advises
Rápido y confiables y seguro. Aunque no hay mucha claridad en el tema de los asientos para los vuelos múltiples
It was very good, easy to understand and you the flight
It is a good experience so far. A good time to finish this questionnaire is after the trip has been completed.
Muy buen servicio, profesional,todo muy bien muchas gracias
Just easy and fast. I like that I always have someone checking on up on me.but I must say in June I got messed up with my trip to Puerto Rico and did not get a refund for my lodging.it was really bad.
You should make invoices to deduct taxes from my purchase
Service was excellent and I was satisfied with the service
Very good service I recommend to all my friends. It is very easy to use and offer great price airfares
Everyone has been so helpful and friendly!
Website was easy to follow!
Thanks for the excellent service. I have booked with CheapOAir before and had no issues. Trust this time will be the same.
Outstanding customer service! Great rates and efficient process.
Bastante interesante y rápida la manera de comprar un boleto aereo
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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This is resolved.