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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Good prices and service with numerous choices and price variety.
Thanks a lot for your consideration i glad to work with you
Great job love cheapest keep up good work thank you
It was easy and affordable. I've never used this service before. However, I hope it exceeds my expectations!
I love the prices and the convenience of booking..
Always a pleasure to work with Cheapoair it is easy to make the reservations
No problems with booking. No problem with booking at cheapoair.
Good experience purchasing my flight tickets from Charlotte to my home town Villahermosa
Thank you so much for your assistance
It is not user friendly while choosing seats. It should be easy not complicated like a puzzle.
Pretty good so far, except for not being able to book luggage at the same time
Nice and easy but now I'm having trouble finding my trip on the website.
Incomplete purchase like fifteen thousand times even though I corrected it.
Thank you for your feedback. Customer has been assisted and ticketing complete. We appreciate you taking the time.
So far, so good! Booking was done in a timely manner and Customer Service filled me in on all the details of my booking and additions.
In June 2023 I booked a round trip airline ticket and rental care for 6 days stay in Spain in October (11-17) 2023 through CheapOair. Due to an emergency, I returned on October 14,2023. CheapOair was unable to assist with flight scheduling for the dates on which I needed to return. CheapOair cites a "policy" for a third party agent as prohibiting a refund on the car rental. The actual car rental agency informed me on site it would be willing refund me the days not used, but could not because CheapOair arranged the booking. I made my own return flights booking for October 14. At initial booking, CheapOair charged me a "flexible ticket" fee, but all arrangements it made proved inflexible. CheapOair's services provide no added value, nor are myriad "policies" applicable to CheapOair's bookings made transparent to on-line customers in advance of actual booking and payment.
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Great….but how can I use my $15 dollar credit with you guys?!
Great service all good they called me to confirm my booking and explained everything
Over deduction was made to my credit card i don't understand why they need to do that for a fact that same person is travelling just happened that i have pervious booking that did not continue because of my credit card and when my credit card issue was resolve and i cannot see the pervious booking i decided to do other booking and confirmed but surprisingly i was deducted more than double of what i am expecting to pay. How come your doing deduction at same time and on time deduction with the several different booking with same person traveling with same date? Isn't right? Common sense i confirm the last one why i was charged with other booking! Please refund the over charge made to my account.
Thank you for your feedback. We have reached out to the passenger to obtain additional information so we can assist with the concern.
Being a Cheapoair Club member made the reservation process super easy.
It's my second time using CheapOair am so happy,simple to use, they send your booking details on time. Actively involved in making value for your money.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
Thank you for your feedback. We are always looking to improve our services. We appreciate you taking the time