business logo of CheapOair

CheapOairReviews 14,840

3.4

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate CheapOair?
grey star
grey star
grey star
grey star
grey star

CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,780
value
3,008
shipping
2,767
returns
320
quality
3,083
This company responds to reviews on average within 86 days

Instant Feedback

231,382 reviews

We monitor reviews for authenticity

North Dakota
2 reviews
0 helpful votes
Follow Charlotte R.
Unfollow Charlotte R.
Send Message
Share Review
Report Review

Good prices and service with numerous choices and price variety.

Date of experience: October 18, 2023
Maryland
1 review
0 helpful votes
Follow Marie Y.
Unfollow Marie Y.
Send Message
Share Review
Report Review

Great...
October 18, 2023

Great...the experience is great! I enjoyed my experience

Date of experience: October 18, 2023
New York
1 review
0 helpful votes
Follow Marilyn X.
Unfollow Marilyn X.
Send Message
Share Review
Report Review

Thanks a lot for your consideration i glad to work with you

Date of experience: October 18, 2023
Arizona
1 review
0 helpful votes
Follow Emily X.
Unfollow Emily X.
Send Message
Share Review
Report Review

Great job love cheapest keep up good work thank you

Date of experience: October 18, 2023
Florida
1 review
0 helpful votes
Follow Charlotte K.
Unfollow Charlotte K.
Send Message
Share Review
Report Review

It was easy and affordable
October 18, 2023

It was easy and affordable. I've never used this service before. However, I hope it exceeds my expectations!

Date of experience: October 18, 2023
District of Columbia
1 review
0 helpful votes
Follow Kyle Q.
Unfollow Kyle Q.
Send Message
Share Review
Report Review

I love the prices and the convenience of booking..

Date of experience: October 18, 2023
Arizona
1 review
0 helpful votes
Follow Cath S.
Unfollow Cath S.
Send Message
Share Review
Report Review

Always a pleasure to work with Cheapoair it is easy to make the reservations

Date of experience: October 17, 2023
Oregon
1 review
0 helpful votes
Follow Christine C.
Unfollow Christine C.
Send Message
Share Review
Report Review

No problems with booking
October 17, 2023

No problems with booking. No problem with booking at cheapoair.

Date of experience: October 17, 2023
North Carolina
1 review
0 helpful votes
Follow Andrew H.
Unfollow Andrew H.
Send Message
Share Review
Report Review

Good experience purchasing my flight tickets from Charlotte to my home town Villahermosa

Date of experience: October 17, 2023

Thank you so much for your assistance
November 16, 2023
Previous review

Thank you so much for your assistance

Date of experience: October 17, 2023
Georgia
1 review
0 helpful votes
Follow Billy V.
Unfollow Billy V.
Send Message
Share Review
Report Review

It is not user friendly while choosing seats. It should be easy not complicated like a puzzle.

Date of experience: October 16, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. We are always looking to improve our services. We appreciate you taking the time

Florida
1 review
0 helpful votes
Follow Joshua K.
Unfollow Joshua K.
Send Message
Share Review
Report Review

Pretty good so far, except for not being able to book luggage at the same time

Date of experience: October 16, 2023
Oklahoma
1 review
0 helpful votes
Follow Dave B.
Unfollow Dave B.
Send Message
Share Review
Report Review

Nice and easy but now I'm having trouble finding my trip on the website.

Date of experience: October 16, 2023
Utah
1 review
0 helpful votes
Follow James E.
Unfollow James E.
Send Message
Share Review
Report Review

Incomplete purchase like fifteen thousand times even though I corrected it.

Date of experience: October 15, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. Customer has been assisted and ticketing complete. We appreciate you taking the time.

Florida
2 reviews
0 helpful votes
Follow Joe C.
Unfollow Joe C.
Send Message
Share Review
Report Review

So far, so good!
October 15, 2023

So far, so good! Booking was done in a timely manner and Customer Service filled me in on all the details of my booking and additions.

Date of experience: October 15, 2023
Ohio
1 review
0 helpful votes
Follow Guy W.
Unfollow Guy W.
Send Message
Share Review
Report Review

In June 2023 I booked a round trip airline ticket and rental care for 6 days stay in Spain in October (11-17) 2023 through CheapOair. Due to an emergency, I returned on October 14,2023. CheapOair was unable to assist with flight scheduling for the dates on which I needed to return. CheapOair cites a "policy" for a third party agent as prohibiting a refund on the car rental. The actual car rental agency informed me on site it would be willing refund me the days not used, but could not because CheapOair arranged the booking. I made my own return flights booking for October 14. At initial booking, CheapOair charged me a "flexible ticket" fee, but all arrangements it made proved inflexible. CheapOair's services provide no added value, nor are myriad "policies" applicable to CheapOair's bookings made transparent to on-line customers in advance of actual booking and payment.

Date of experience: October 15, 2023
CustomerService C. CheapOair Rep
over a year old

This is being reviewed

Thailand
1 review
0 helpful votes
Follow Katherine F.
Unfollow Katherine F.
Send Message
Share Review
Report Review

Great….but how can I use my $15 dollar credit with you guys?!

Date of experience: October 15, 2023
GB
1 review
0 helpful votes
Follow Joyce K.
Unfollow Joyce K.
Send Message
Share Review
Report Review

Great service all good they called me to confirm my booking and explained everything

Date of experience: October 15, 2023
NL
1 review
0 helpful votes
Follow Ann U.
Unfollow Ann U.
Send Message
Share Review
Report Review

Over deduction was made to my credit card i don't understand why they need to do that for a fact that same person is travelling just happened that i have pervious booking that did not continue because of my credit card and when my credit card issue was resolve and i cannot see the pervious booking i decided to do other booking and confirmed but surprisingly i was deducted more than double of what i am expecting to pay. How come your doing deduction at same time and on time deduction with the several different booking with same person traveling with same date? Isn't right? Common sense i confirm the last one why i was charged with other booking! Please refund the over charge made to my account.

Date of experience: October 15, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. We have reached out to the passenger to obtain additional information so we can assist with the concern.

California
1 review
0 helpful votes
Follow Zach M.
Unfollow Zach M.
Send Message
Share Review
Report Review

Being a Cheapoair Club member made the reservation process super easy.

Date of experience: October 14, 2023
GB
1 review
0 helpful votes
Follow George N.
Unfollow George N.
Send Message
Share Review
Report Review

It's my second time using CheapOair am so happy,simple to use, they send your booking details on time. Actively involved in making value for your money.

Date of experience: October 14, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209