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CheapOairReviews 14,840

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,780
value
3,008
shipping
2,767
returns
320
quality
3,083
This company responds to reviews on average within 86 days

Instant Feedback

231,382 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Great site
October 21, 2023

Great site
Being using this site for a few years now and I'm very satisfied with their service

Date of experience: October 21, 2023
Utah
1 review
0 helpful votes
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The site is easy to use
October 21, 2023
Updated review

The site is easy to use. Good prices. Will use again.

Date of experience: October 21, 2023

The site is easy to use
October 21, 2023
Previous review

The site is easy to use

Date of experience: October 21, 2023
California
1 review
0 helpful votes
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Quick and easy booking Site offers a selection of options

Date of experience: October 21, 2023
Michigan
1 review
0 helpful votes
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Fast accurate and good choices of airline itinerary

Date of experience: October 21, 2023
North Macedonia
1 review
0 helpful votes
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High level of website service
October 21, 2023

High level of website service. For around ten years using this website to arrange my travels, and I am looking forward to continue.

Date of experience: October 21, 2023
Tennessee
1 review
0 helpful votes
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Our card was blocked/declined for unusual activity,...
October 28, 2023
Updated review

Our card was blocked/declined for unusual activity, An hour later when we finally found out card was still was blocked, Then the booking company, well they uped the price by 120 dollars to keep the booking current. From 10pm to 530 am waiting like a dummy between cheapoair and credit card to notify me to use another form of payment and to see if indeed the payment went thru and I have tickets for travel

Date of experience: October 21, 2023

It declined our card and an hour later when we finally...
October 25, 2023
Previous review

It declined our card and an hour later when we finally found out they used the price by 120 dollars

Date of experience: October 18, 2023
California
1 review
0 helpful votes
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Excelente gracias estoy esperando mi confirmación de mi viaje

Date of experience: October 20, 2023
Canada
1 review
0 helpful votes
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BEST OF ALL WEBSITES
October 20, 2023

BEST OF ALL WEBSITES. MY CONGRATS TO The team there and the founder of thos great business platform.

Date of experience: October 20, 2023
Barbados
2 reviews
0 helpful votes
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It was quite reasonable to book and the process was straightforward

Date of experience: October 20, 2023
Minnesota
1 review
0 helpful votes
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Very easy to book a flight… I booked the flight for my daughter who's in the Military currently stationed in Korea. Her children are in Louisiana. She has been gone for over a year… her grandfather is dying of brain cancer in Billings, Mt so she is stopping in MT to say goodbye to him & heading to Louisiana to see her children… before she goes back to Korea for another year… you made booking very easy..

Date of experience: October 20, 2023
AE
1 review
0 helpful votes
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Many flight options with various permutation and combinations were available which helped me selected the best suitable flight options.

Date of experience: October 20, 2023
El Salvador
1 review
0 helpful votes
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Excellent
October 19, 2023

Excellent. I go to this first. I been buying my flights with this web for a long time

Date of experience: October 19, 2023
Illinois
1 review
0 helpful votes
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I was just charged 100 for having to correct my return date, I called before 24hours passed and some guy speaking some foretign language was talking to someone else in the background. By the time I spoke to someone I was told I have to pay thousands more to change date or pay the cancellation fee or be stuck with the wrong dates. I just booked a new reservation and again was not able to redeem my rewards buy yet both times i have been called to sell me seats. Come on have some compassion

Date of experience: October 19, 2023
CustomerService C. CheapOair Rep
over a year old

This is being reviewed

Maryland
1 review
0 helpful votes
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GREAT service from Web Site and Customer Service for...
October 19, 2023
Updated review

GREAT service from Web Site and Customer Service for Reservation but problems with TRIPS being shown.

Date of experience: October 19, 2023

GREAT service
October 19, 2023
Previous review

GREAT service

Date of experience: October 19, 2023
Croatia
3 reviews
3 helpful votes
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Horrible experience
October 26, 2023

I bought tickets from Santiago de Chile to Easter Islands in May.Flight was supposed to be on 10.-13.1.2024.In June flight on 13.1.was cancelled and I was directed to customer support department.All the others from my group received alternate flight option on 14.1.,except me.Customer service confirmed I can get the same alternate option,I just have to wait until airline LATAM confirms.It has been 4 months now,and they still haven't resolved it.Lately,there are no more free seats on flight 14.1.anymore.There is one flight remaining on 12.1.which doesn't suit me,but better than nothing as I have to go back somehow,even without the rest of the group,but I don't know what to do because I can't even cancel my ticket(and buy a new one of course not from Cheapoair but directly from airline,which is now,of course,way more expensive) because customer support doesn't do anything!I spent I don't know how many hours on a chat with them,waiting in a line and every time they promised to solve the issue,that I will get alternate option for flight in 24-48 h on my e -mail,that they will call me but they never called,they just send e-mails that they called and couldn't reach me but it's a lie because I never had a missed call from them.Terrible!I don't know what's going to be with my trip,I'll have to stay in Santiago alone while my friends go to Easter Islands?!?!?!?

+6
Date of experience: October 19, 2023
CustomerService C. CheapOair Rep
over a year old

This is being reviewed

PS
1 review
0 helpful votes
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Hi, I like Cheapoair, I recommend purchasing tickets from it for more than 10 years, but this ticket I face many difficulties, we had war in Jerusalem where I stayed when i left US, i described to your agent that me and my handicapped spn missed the flight, young men attached the police office and killed 2 of them. The army blocked the area that day and did not allow us to leave to Amman. I ended up purchasing to tickets and paid 1260 $, I kindly hope to recieve some refund from you. Contact me at my Phone # *******734,
I will be in US oct 20.

CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 19, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. We have reached out to this customer regarding this concern.

Florida
1 review
0 helpful votes
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I'm having trouble getting the seat Ive chosen. I need an isle seat due to knee injury.

CheapOair attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 19, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. Please contact our representatives through our call center or our online chat option if you need asssitance with aisle seats.

Maryland
1 review
0 helpful votes
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Everything was good and I love the experience and traveling with you guys

Date of experience: October 19, 2023

It's an awesome experience
October 19, 2023
Previous review

It's an awesome experience

Date of experience: October 19, 2023
El Salvador
1 review
0 helpful votes
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It didn't apply my club miles I contact customer service he said I had to send an email asking about it

Date of experience: October 19, 2023
Washington
2 reviews
0 helpful votes
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I received a message that I supposedly booked a rental...
October 18, 2023
Updated review

I received a message that I supposedly booked a rental car for $700 something $. I can't find it and never booked that. I hope I don't get charged for something I didn't book.
Other than that, I am happy so far with the airline booking.

Date of experience: October 18, 2023

I received a message that I supposedly booked a rental...
October 25, 2023
Previous review

I received a message that I supposedly booked a rental car for $700 something $. I can't find it and never booked that. I hope I don't get charged for something I didn't book.

Date of experience: October 18, 2023

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209