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CheapOair Reviews Summary
The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
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Flight arrangements went smoothly. Will try Cheap o Air for arrangements in the future and would recommend to others.
Very good booking service good customer service and friendly.
It was easy and efficient. Very good customer service
Thank you for the good services thank you for my booking
Great Service.! Excellent! No Problem in all things. They accept and give solution to all my inquiries with patience and kindness. Good Work Guys. I will refer your website with my friends and relatives.
Easy to navigate and get better deals in such a short time.
It keeps wanting me to add the app but I already have the app!
It's always easy to navigate cheapoair.com, I'll always recommend Cheapoair.com to family and friends.
For years, always prefer this site. I know my way around the pages, lol.
CheapOair is one of the best online booking systems and I always use it for any kind of booking. It is user-friendly, flexible, and value for money.
Never traveled by Air France through cheap air. However, i had a little issue with the layover, so the staff helped me a lot and solve my issue very fast with great conversations. I appreciate that. I recommend to all CheapOair.
The only problem is that, when I called it is hard to understand your representative, because their English language its really bad, you should hire Americans with good english skills.
So difficult to add baggage! Totally not friendly!
I recently booked a Roundtrip flight using cheapoair from New Orleans Louisiana to Memphis,TN. On the website it was listed as a one-way ticket with a layover in Orlando, FL. Prior to check in, the airline emailed regarding bags. I proceeded to pay for bags but found inwas being charged twice for both legs of the flight. I called the airline and was asked if I booked via a 3rd party. I replied yes and made them aware it was via cheapoair. They told me contact the 3rd party to pay for bags because they booked 2 non-stop flights to create the route as there is no route from New Orleans to Memphis and to avoid paying for 2 checked bags they would have to take care of it. I then called cheapoair, relayed this news and only got the run around. The representative denied this and said that I booked the ticket and to defer to the airline. I said I booked a rounstrip ticket not 2 nonstop flights. This was your company's doing so how can we fix this and so im not paying 120 for bags when the flight was only 116. The agent did nothing, did not take accountability or responsibility and I will never use this service again. How do you CREATE a route, selling it as a layover when it's not! 2 non-stop flights that the company created to get a sale then not take responsibility for this action. I also went to the airline's website to ensure this was true. It in fact is. There is no one flight with a layover from New Orleans to Memphis.Only 2 nonstop flights that can be purchased separately which I did not do. The agent told me his name was trey, I do not believe this to be true either. Again. I will never use this service again.
This has been reviewed. We are sorry to hear that your experience was not satisfactory. But you booked this online and a roundtrip you have to pay for bags each direction. Bags cost $60.00 each way on Spirit airlines and the bag policy was listed there when you booked the flights, Even if you booked with someone else, you would have to pay for bags there and back.
Good, reliable and very excellent customer experience
Love this application, it does exactly what it says cheapest air fare on the market. Can't wait until my next trip to Vegas
It's so easy, great and fast service.I feel safe and perfectly like it!
Easy to use. Cheaper alternative with better flights
So far its been pretty simple, as long as one is careful not to book unwanted options.
Less expensive than expedia.
Was a little worried at first but still I looked into it and I'm satisfied thank you!:-)
From the business
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We provide the baggage policy directly beneath the flight you choose so you can review it before submitting for purchase, it is also again displayed on the booking page. After purchase, Baggage can be added on the airline website using the 6 digit airline ID. If you still need assistance, please contact customer service as they will be happy to help.