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CheapOairReviews 14,841

3.4

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CheapOair Reviews Summary

The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
2,781
value
3,009
shipping
2,767
returns
321
quality
3,084
This company responds to reviews on average within 86 days

Instant Feedback

231,382 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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I was unable to change a detail on booking and in the middle of booking fares were raised greatly

Date of experience: December 17, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback.

Michigan
1 review
0 helpful votes
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It s great to have found great price tickets thank you for a good experience

Date of experience: December 16, 2023
Canada
1 review
0 helpful votes
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THE price was different on the site I paid on. It ended up charging me $100 extra on my card

Date of experience: December 15, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. Please contact our customer service agents with your 8 digit booking number so we can look into your concerns.

Illinois
1 review
0 helpful votes
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So far this app is amazing
December 15, 2023

So far this app is amazing. I haven't had any issues thus far.

Date of experience: December 15, 2023
VI
1 review
0 helpful votes
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Muy fácil y buenas tarifas de viajes muestra diferentes opciones para comparar precios

Date of experience: December 15, 2023
Morocco
1 review
0 helpful votes
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I am very satisfied with your reception service especially the service quality price also very interesting.

Date of experience: December 15, 2023
Texas
1 review
0 helpful votes
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I have used this site many times!
December 21, 2023

I have used this site many times! This time it has given me issues with booking the correct totals which has made it difficult

Date of experience: December 14, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. If you need any assistance, please let us know. We will be happy to help.

California
1 review
0 helpful votes
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Very easy, did not take a lot of time to ser up and payments are affordable

Date of experience: December 14, 2023
Canada
1 review
0 helpful votes
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It has been excellent
December 14, 2023

It has been excellent
Easy to navigate and very efficient

Date of experience: December 14, 2023
Arkansas
1 review
0 helpful votes
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My experience with customer service has been satisfactory. I had to change my dates of travel.

Date of experience: December 14, 2023
New York
1 review
0 helpful votes
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Great selection of vehicles and excellent prices very easy to navigate

Date of experience: December 14, 2023
Australia
1 review
0 helpful votes
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Easy to find the fight and good service to query
December 14, 2023
Updated review

Easy to find the fight and good service to query
Keep up to good work wish the best

Date of experience: December 14, 2023

Good service
December 14, 2023
Previous review

Good service

Date of experience: December 14, 2023
Oregon
1 review
0 helpful votes
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It was booking.I've written twice
December 21, 2023

It was booking.I've written twice. I went over the booking before pressing button realized I booked wrong time, hit back button, changed time hit send and it said...are you sure?.you already have a booking book 2nd ticket or call customer service. Stupid me called customer service within 2 min... no grace for a mistake cost me almost $100 more. If I would have booked the 2nd trip, they would have just corrected the mistake for free.

Date of experience: December 13, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. If you still need assistance, please let us know.

Virginia
2 reviews
0 helpful votes
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They sent several email to make sure I was aware of the time change very apo

Date of experience: December 13, 2023
Thailand
1 review
0 helpful votes
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It took me 6 or more times to try to book my flight as every time I selected a flight got to payment then was messaged flight not available and had to start all over again. Eventually I had to call your agent who told me Japan Airlines were not confirming bookings, but then why show the flights available on your website

Date of experience: December 13, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. We apologize for the inconvenience.

Texas
1 review
0 helpful votes
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Very good and easy instructions and very satisfied

Date of experience: December 13, 2023
Bermuda
1 review
0 helpful votes
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Lot's of issue while making booking payment issue and quite expensive as well

Date of experience: December 13, 2023
CustomerService C. CheapOair Rep
over a year old

Thank you for your feedback. We appreciate you letting us know.

North Carolina
1 review
0 helpful votes
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Always a great deal with friendly efficient staff!

Date of experience: December 13, 2023
Turkiye
1 review
0 helpful votes
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Great place to buy overseas tickets
December 13, 2023

Great place to buy overseas tickets. It has been few years that I have been buying my international flights from you. 3 years ago had to change my dates traveling from Atlanta, Ga USA to istanbul Turkey and really received a lot of help and support. Thank you

Date of experience: December 13, 2023
District of Columbia
1 review
0 helpful votes
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You will see random extra after booking your ticket. They charged me for a seat without my approval, when I called to inquire they said "it's not refundable" and then an hour later they changed my seat to the back of the plane WITHOUT MY APPROVAL, after charging me $70 extra! Is this a joke? Still have no been refunded for seats. Fraudulent activity going on with CheapoAir.

Date of experience: December 13, 2023
CustomerService C. CheapOair Rep
over a year old

We have reached out to this customer regarding the expressed concerns.

From the business

Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/


cheapoair.com
Founded in 2006
New York, NY
+209