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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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I was unable to change a detail on booking and in the middle of booking fares were raised greatly
It s great to have found great price tickets thank you for a good experience
THE price was different on the site I paid on. It ended up charging me $100 extra on my card
Thank you for your feedback. Please contact our customer service agents with your 8 digit booking number so we can look into your concerns.
So far this app is amazing. I haven't had any issues thus far.
Muy fácil y buenas tarifas de viajes muestra diferentes opciones para comparar precios
I am very satisfied with your reception service especially the service quality price also very interesting.
I have used this site many times! This time it has given me issues with booking the correct totals which has made it difficult
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Very easy, did not take a lot of time to ser up and payments are affordable
It has been excellent
Easy to navigate and very efficient
My experience with customer service has been satisfactory. I had to change my dates of travel.
Great selection of vehicles and excellent prices very easy to navigate
Easy to find the fight and good service to query
Keep up to good work wish the best
It was booking.I've written twice. I went over the booking before pressing button realized I booked wrong time, hit back button, changed time hit send and it said...are you sure?.you already have a booking book 2nd ticket or call customer service. Stupid me called customer service within 2 min... no grace for a mistake cost me almost $100 more. If I would have booked the 2nd trip, they would have just corrected the mistake for free.
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They sent several email to make sure I was aware of the time change very apo
It took me 6 or more times to try to book my flight as every time I selected a flight got to payment then was messaged flight not available and had to start all over again. Eventually I had to call your agent who told me Japan Airlines were not confirming bookings, but then why show the flights available on your website
Thank you for your feedback. We apologize for the inconvenience.
Very good and easy instructions and very satisfied
Lot's of issue while making booking payment issue and quite expensive as well
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Always a great deal with friendly efficient staff!
Great place to buy overseas tickets. It has been few years that I have been buying my international flights from you. 3 years ago had to change my dates traveling from Atlanta, Ga USA to istanbul Turkey and really received a lot of help and support. Thank you
You will see random extra after booking your ticket. They charged me for a seat without my approval, when I called to inquire they said "it's not refundable" and then an hour later they changed my seat to the back of the plane WITHOUT MY APPROVAL, after charging me $70 extra! Is this a joke? Still have no been refunded for seats. Fraudulent activity going on with CheapoAir.
We have reached out to this customer regarding the expressed concerns.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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