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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Everything goes great, but I have not flown yet.
I could give my opinion after my trip.
Great service and prices the app is very to use and they make it simple to navigate through the site!
Easy, quick, reliable! I always choose CheapOair! I've been a customer since 15 years, never had any complaint!
Another satisfactory experience with the smooth processing.
Wonderful, Amazing, the chat group helped me a lot. I recommend highly
Booking made easy. The departure and return flights were displayed very well. I understood the detailed information. Thank you.
Bookings are always easy and quickly confirmed. I like using your system and I appreciate that it's user friendly!
So far so good, it was easy. Now I am looking for my receipt for my car rental.
CheapOair use the worst carriers. Like frontier. Delta or AA or anything but spirit n Frontier.
Our website supports 500+ airlines. Thank you for your feedback.
They have change my flight schedule 4 times until the last minute which I cannot do anyrhing, this is very stressful. Im all set with my wedding schedules but it all ruined everything due to their many times of flight changes. Now I have to spend a lot of money to changes my hotel bookings, car rentals, wedding arrangement and some of my visitors will not be able to come to my wedding. This is very sad for me and for my fiance.
We are very sorry to hear this. As an agency we have no control over changes an airline makes to their flight schedules. We regret any inconvenience this may have caused.
I want to make a booking for the second person and i reach a dead end. I changed the names but it keeps on picking the booking that has already been confirmed.
This is really frustrating
I AM livid. I will never ever ever use this site again! Made reservation, than you called back and changed the price. RIDICULOUS!
The sales rep was very knowledgeable and very pleasant and answered all our questions
You did not book my meal or seat otherwise it was efficient on the app. Could not book online
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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