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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Quick and easy way to book flights. Thank you. I use it every time I travel.
Too many emails trying to sell more. Creates confusion and frustration, afraid you will delete something important if you do not waste your time checking each email.
Ok but lots of add on $$$ seem unnecessary! But all in all ok!
Very good. Gave me many options of tickets to choose from. Better than expedia.com
Online booking very user friendly. Great options for flights and pricing. Thank you!
Easy to book; all info handy, including luggage. I could not find a way to pay for adding checked baggage though...
Your service was excellent
I recommend you to all my friends and family keep doing what you're doing
Cheapoair is ver nice so easy and quick. To compare is to make the best choice
Excellent service, fast and convenient!
Highly recommend to use it for your trips!
Quick & easy to operate app. So satisfying to use and fast, thank you
Seamless bookings. Have done many times for various destinations over the past few years. This site usually offers the most competitive prices.
Good with booking. I cant book wheelchair assistance when I go to "manage booking"
Great site. I have been using this site for so long and I always be satisfied with the overall, the prices, the options and everything
Very easy process to complete my transaction and find what I needed.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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