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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Thanks. Pls make sure this is 2024 trip. I've been using this company for over 15 yrs.
Quick booking process minimal hidden fees. I have five stars to offer. Thank you!
Easy to navigate site from beginning to end.
Clearly structured from booking, paying and receiving confirmation.
Everything was excellent all the information about the trip was wonderful thanks
CheapOair is easy to make booking flight by online. So I choose CheapOair
Quick and easy perfect and affordable. Thank you. Great service.
Excellent, and easy way to buy a cheaper fly ticket With a quick access to the app
Have used cheapoair many times because they have unbelievably affordable prices and their customer service can't be beat.
Easy to use best price and good service easy to use on phone would use again
Always satisfied with cheap flights very easy to read and understand
Second time I booked with them, no problem at all for my international flight. Hopefully for my upcoming flight it will be smooth.
Great booking found car was looking for and lots to choose from
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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