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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Good deal and was easy to use made travel easier for myself and family
Price changes in minutes. Not good. I don't believe the new customer disc ($30), was applied or the bereavement discount applied either ($60), nor was it offerred. I'm flying to my sons funeral at Arlington national. Cemetary.
So easy and quick!
I always book in Cheapoair! They have so many different airlines! You can find the one is good for you!
Great experience, easy and convenient online service. Will definitely book again in our future travel.
Very responsible company. During my travel. I always go this website
It is a straightforward website; the payment plan affirms that it offers extra time to pay for flights.
Stop with the hidden fees. With inflation including with flights makes people travel less.
The app does nothing for my trip which is a disappointment. Guess that's life
It is always nice to book with you. I have had good experiences in the past.
Great ticketing and web resources. Fast and accurate, near as I can determine.
No uk customer service number so they no way to speak to an advisor
Always a great experience with you. Thanks so much for making it easy.
Thank you so much. For all your support and help. We going to enjoy to the maximum. Thank you so much for everything
I like cheapoair.com. You offer competitive rates compared to others.
Good work! The app is user friendly, I've booked many trips with you because it's efficient, easy, and gets the job done!
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
Customer Reviews: http://www.cheapoair.com/travel/travel_resources/clienttestimonials.asp Sign up for the latest deals: http://newsletter.cheapoair.com/ FAQS: http://faq.cheapoair.com/ LIVE CHAT: http://faq.cheapoair.com/
We do not have an office in the UK any more, you must call our call center in the USA 001-646-738-4820 we also have a live online chat support link on the website www.cheapoair.com/customersupport