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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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It is very helpful and easy to navigate the app. It's more convenient than others.
Cheap and easy and extremely convenient live it. Very simple website
So far so good we will see how it goes when I fly out and come back a vehicle pickup
Easy to book, fare prices and date ranges. Self explanatory, no hassle.
Excelente, rapidez. Mejor precio luego de insistir. Muy conforme.Gracias
Nice app. It was great finding an alternative airport that saved me money.
Spend more time doing this than a direct booking with the airlines!next time I book directly with the airlines!
Thank you for your feedback. We regret it was not a satisfactory experience.
Spend more time doing this than a direct booking with the airlines!
Super informative and helpful. Great tips and suggestions to avoid long lines and what to expect. Even have an app, which includes which line is the shortest / quickest thru TSA. So far, it's been a great experience.
So far, it is great. I always had a good experience with chea o air.
The experience was OK and one could easily navigate the app.
The experience was OK and one could easily navigate the apt.
Is a helpful resource and quick answers all the time for people who want to travel
Very fast and efficient. You will not be disappointed. Book now and don't delay or you'll just miss out on the next best flight booking of a lifetime
Cheap o air has always been easy and great! Having the option to pay in payments helps with my travels as well
Just fine. I was able to book my flight, but wish there was a way to redeem my points online.
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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Thank you for your feedback. Many airlines are now charging for things that use to be part of the ticket price, such as baggage, pre-assigned seats, drinks and food. These are airline policies that we, as an agency, have no voice in. We regret any inconvenience.