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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Great experience keep looking on other sites couldn't find anything in my price range hope to book with y'all again sometime
Very good price for the flight, and after searching other sites you guys gave me the best price.
Many flight options and cheaper rates. Smooth transactions.
Easy to book and find better price. A lot of great selection to book
You guys are awesome, please continue to do what you do. Just an honest opinion though. Do go the way of future failures and neglect the fact that you are putting people where they NEED to go and not just where they WANT to go and jab us with spending more money for going to a graduation or such. Stay the current course and don't forget to make sure your CEO doesn't start granting him/her self massive bonuses for inflating their Profit and Loss statement.
Efficient and quick. Seat selection part was a bit confusing at first.
Excellent customer service and organized website design, The app makes it very convenient anywhere anytime for booking trips and more. Offering the best prices and deals to save time and to continue your journey on time.
Excellent flights offered & quick & easy booked & payments!
The site is confusing with totally different layouts from page to page and confusing fees that are ridiculous. Just a way to obfuscate the actual price.
Absolutely obnoxious, and I haven't been emailed anything.
I tried to purchase some sort of priority thing for $5.XX and the button to actually submit didn't do anything. I think someone forgot to make it into a link or a button.
Easy,, quick, no problems at all, didn't have to stand in line, I would definitely use CheapOair again and I would definitely recommend it to any of my friends
Great customer service for all their employees. You can't be their service and price
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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