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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Good overall experience—last minute flight to Portugal available.
I always find cheap fares and they are the best to find cheap fares
Very efficient and helpful!
Friendly snd very knowledgeable!
The first agent did not acknowledged my request for my trip itinerary! Val, the agent that I talk to now was very professional and agreed that he will sent me my booking itinerary printed schedules!
Very good service except flight changes are far too expensive. Please relook into this. Can you also consider a user friendly assist service. I have been asking about Transit VISA FOR UK with no answers and if ia need one for this flight with a South African passport
The experience was okay. It was convenient and provided sufficient information.
Good price, good web sight, good customer service overall a good experience
Pros all the time with the best deals upon request but like they offer seats without extra charges
So far I didn't have any problem finding a good deals in this website thank you CheapOair for providing an excellent service.
They re super awesome from getting flights to keeping you updated on your current flights.
I would give you all a 10. You all are doing a phenomenal job. Love your attitude.
Great booking experience with great prices. Made it easier to book flight.
1st to do this and make it so easy for me lot of options to choose how to pay it
I like CheapOair, but for the last 2 trip it was changed to different airline., what I am Not Happy at alll!
I love working with Cheaper Air I love traveling with Caribbean Airlines it's wonderful they give you everything to your to your pockets needs
QUICK AND SATISFIED CUSTOMER HERE. I NEVER EXPERIENCED ANY INCONVENIENCE AND TICKET PRICES ARE REASONABLE.
Convenient and easy to book from my cellphone as well as from my laptop
The information is very helpful and the website is easy to navigate!
Sometimes a bit confusing but they all are. Stick with what you know
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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