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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Good and prompt services everytime for international and domestic travel search
Was okay, however my account was as debit a second time and I did not approve it
It was great until I get multiple calls from your agent trying to push other options/ insurance for me to purchase. I tried to decline politely but she just kept pushing until I told I feel being harassed by her.
So far I have had very good luck finding a flight I need and at a good price
First time user. I git waylaid to the CheapOair website. So that is what I got.
I booked the flight, but have been hearing directly from the airline about updating, etc. I'm confused about who is in charge.
Good job I received help to choose an affordable flight and I was relieved that I am able to go on this trip
Very much impressed with the booking site and cheaper prices
It's very nice thank you Company the service is very good he's very nice. I like this company.
How much total cost before I pay but all in all I have no 50 or more things
Love this trip so much my sister and brother use this trip forever
Easy, fast, good options was my personal experience with cheapOair!
Good customer service, better price, easy progress …………..
So far it was ok to use just need my boarding passes then I'll ok
Good so far because price is very reasonable comparing to other travel agents. Plus they were very easily communicable.
Good so far because I'm still travelling. Once I completed the whole trip would know the full comments
Booking was extremely easy. Customer service was very helpful on a previous booking.
Unable to speak to the original agent on the return call. CPO
Muy buena experiencia hasta el momento, primera vez q viajo x acá
The operator are so nice that its what customers love thank you for bilingual operators to thankyou gracias much
Ok, things, went smoothly without trouble. To much repetition of additional items
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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