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The company has established a strong reputation for its user-friendly platform and competitive pricing, with many customers praising the efficiency of the booking process and the helpfulness of customer service representatives. However, some concerns have been raised regarding communication issues, particularly related to flight changes and refunds, leading to frustration among users. While the majority of feedback highlights a positive experience, instances of delayed support and difficulties in correcting booking errors suggest areas for improvement. Overall, the company is viewed as a reliable option for budget-conscious travelers, yet it must enhance its customer service responsiveness.
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Thank you for making flying more affordable! Have never had any issues booking with cheapOair.
So far, experience excellent! Looking forward to the actual flight experience!
Excellent service and best price and easy follow procedures.
Why can't I ever apply the points that I earn? It's not very easy and usually need to call and then I get someone who wants to sell me other things.
Good prices and deals and good customer service on the phone, chat wasnt good, calling is better
It was easy to navigate what I need to find a cheapest and convenient schedule for flight.
Simple, many choices to make one arrival, stay & return trip very accommodating...
You are so guided to first time order customer and every thing is going well now on check in no problem
The service was great and really fast. Love the cheap flights
It's been good traveling with you each time I will surely enjoy the flight
Best prices always. I have booked many times with Cheapo Air.
Good service. Competitive prices. Easy to reach customer service agents.
Very quick, easy and affordable booking.………….don't have time for this
Easy to find flights. I was able to use coupons to receive a better price.
Es buena 👍 x eso siempre reservó.
Es confiables y muy buena atención
Muy ágil la comunicación. Gracias.
Me encantó el precio. Excelente oferta.
Very good had a good trip and excellent experience very satisfying the service I received
All ways very good service. I have using this agency for a while and the service is fantastic. Thanks
Answer: I would not use Cheapo under any circumstances. Look at the 698 (!) complaints at the Better Business Bureau website. They hide under the name Fareportal, which is the parent company.
Answer: Don't use them. Book through the airline. I paid to select my seats, then a week before my flight they put me and my companion in the middle seats in different rows!
Answer: Security may not be an issue but they can cheat you by hiding information you should know. I would suggest to not use them and their customer service personnel are also worst I have ever seen.
Answer: Provide the 8 digit booking number and what you need assistance with. Our apologies for the inconvenience
Answer: You can't and they will steal your money like what they did to me
Answer: Because they are scam, they just want to steal money from our pocket
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