CheapOair.caReviews 757

I have always used Cheapoair to book flights. In the past they have been the most inexpensive option and reliable. However, this past trip I booked things went south. I booked a trip online and a few hours later, after reviewing my confirmation email, I realized I had chosen the wrong returning time. I called Cheapoair and spoke with a representative about changing my returning time. He informed me I would have to cancel my flight and rebook for a $50. Okay, not a huge issue, I suppose this was my fault. While on the phone with this man, he continuously tried to up sell me on other flights for different dates. I told him numerous times I needed these exact dates, I was merely looking to changing the time of departure on the date I needed. I wanted to make sure my flight was booked while we were still on the phone so I booked the flight on my computer and asked him if everything looked correct on his end. I read the dates and times to him several times and he confirmed everything was accurate. Fast forward a week and I'm reviewing my confirmation email and I realize the dates were the same dates the agent was trying to sell to me on the phone! I have currently called several times trying to resolve this issue. I've been hung up on and also told there is nothing they can do. This issue was absolutely NOT my fault and the company is unwilling to try to fix the issue. No remorse. They have their money and that's all that matters right? Now ON TOP of all of this, I am STILL waiting for my refund for the first flight I mistakenly booked. It has been past the 14 days they ensured, which is an unheard of amount of time for a refund for a flight. Usually 3-5 business days. I will NEVER book through Cheapoair. They lost a loyal customer, and I truly believe they couldn't care less.

It is not recommended to use Cheapoair nor Icelandair.
My wife and me booked a return flight through Cheapoair from Toronto to Paris on Icelandair. During our return the flight controllers in France went on work disruption/strike and Charles De Gaulle Airport was in a chaotic situation. As a result of that we missed our flight back to Toronto. We went to Icelandair office in the airport and they refused to do anything with us because as they say the flight was already negotiated by Cheapoair, also they offered us to buy another flight for the next day for the double of the inicial price. So we were obliged to spend the night in Paris and return on another carrier which is more reliable, cheaper, customer friendlier and most of all honest. When we got to Toronto we called Cheapoair and explained and waited for nearly one hour over the phone since the attendant was negotiating with Icelandair and came back with a refund of $45 Canadian. What a joke.
Therefore I dont recommend anyone to use Cheapoair or Icelandair. These days travelling is prone to delays and you dont need to deal with such irresponsible companies who abandon their clients at a crucial moment.