The company has garnered a mixed reputation, with customers appreciating the user-friendly website and competitive pricing, which often results in significant savings compared to competitors. Many users found the booking process straightforward and praised the quality of service provided by certain representatives. However, concerns frequently arose regarding hidden fees, particularly related to seat selection and baggage, leading to frustration among customers. Additionally, experiences with customer service varied, with some agents displaying excellent support while others were perceived as unhelpful or rude. Overall, while the company shows promise, addressing transparency in pricing and enhancing customer service consistency could improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I was booking a trip to Alaska to be with my Granddaughter on her second birthday. I made the mistake of omitting my middle name when I was booking my flight. When I checked my driver's license I realized that omitting my middle name, as it appears on my driver's license, was going to cause problems going through Security at the airport. I immediately contacted the Customer Service people to explain my problem. They were able to correct my error but it cost me over $74 to have my middle name added, even though I contacted Customer Service in under 30 minutes of booking my flight.
I asked for a refund for seat selection and they responded immediately. The money was returned early this morning.
I was helped, and welcomed nicely.
I will be booking my tickets with you
Excellent and efficient, and fast, the customer service is very efficient as well.
Please help me to get confirmation from Japan Airlines, thank you
Cheap flights always come through with great prices and fast service.
Easy booking and the cheapest flight I got. Thank you
I never received confirmation or my tickets till I called and spoke with someone
Thank you for a quick response and easy experience.
I can better rate it after I fly. I cannot understand why there is a charge for giving a seat preference that is totally bogus.
I quickly found something affordable. That is hard to find with a round trip. I only wish that I was provided more information about bagging.
Cometi un error en mi vuelo y cuando llame me ayudaron rapidamente tuve que pagar una diferencia en precio pero la ayuda fue inmediata
Hard to find flights. Not easu to reach transat page. Imposible to call... after 35 minutes waiting, I hanged up
I always use this site for my flights! Excellent prices
I had purchased a roundtrip ticket via Spirit Air thru cheapflightnow.com, to Texas from Florida, the line was totally overbooked for the flight and by the time I got to the ticket counter, I was 5 minutes out for my flight. Once the lady tried to check me in, she stated that I was not showing in the system, I was then instructed to go to another line, which now forced me to miss my flight completely. I waited in the other line for another 45 minutes. I had a schedule planned event that evening in Texas of which now I would not be able to attend. So I called this company and told them I wanted my money back and my status in the computer system of Spirit Air which was non-existent. They denied my request and basically kept my money, as I no longer needed the flight. I was needless to say extremely perturbed and they did not care, so much for customer care. Worthless and a complete theft of my money. Do not ever purchase from this company. Heed my warning.