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CheapFlightNow Reviews Summary

The company has garnered a mixed reputation, with customers appreciating the user-friendly website and competitive pricing, which often results in significant savings compared to competitors. Many users found the booking process straightforward and praised the quality of service provided by certain representatives. However, concerns frequently arose regarding hidden fees, particularly related to seat selection and baggage, leading to frustration among customers. Additionally, experiences with customer service varied, with some agents displaying excellent support while others were perceived as unhelpful or rude. Overall, while the company shows promise, addressing transparency in pricing and enhancing customer service consistency could improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

Instant Feedback

874 reviews
Illinois
1 review
0 helpful votes
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Be careful booking.
November 4, 2022
Updated review

I was booking a trip to Alaska to be with my Granddaughter on her second birthday. I made the mistake of omitting my middle name when I was booking my flight. When I checked my driver's license I realized that omitting my middle name, as it appears on my driver's license, was going to cause problems going through Security at the airport. I immediately contacted the Customer Service people to explain my problem. They were able to correct my error but it cost me over $74 to have my middle name added, even though I contacted Customer Service in under 30 minutes of booking my flight.

Date of experience: October 5, 2022

Looks good so far
October 4, 2022
Previous review

Looks good so far.

Date of experience: October 4, 2022
California
2 reviews
0 helpful votes
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Great customer service
October 5, 2022

I asked for a refund for seat selection and they responded immediately. The money was returned early this morning.

Date of experience: October 5, 2022
California
1 review
0 helpful votes
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Am happy with your service
October 5, 2022

I was helped, and welcomed nicely.
I will be booking my tickets with you

Date of experience: October 5, 2022
Georgia
2 reviews
0 helpful votes
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Very good
October 5, 2022
Updated review

Excellent and efficient, and fast, the customer service is very efficient as well.

Date of experience: October 5, 2022

Excellent and efficient
November 2, 2022
Previous review

Excellent and efficient

Date of experience: October 3, 2022
Viet Nam
1 review
0 helpful votes
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Please help me to get confirmation from Japan Airlines, thank you

Date of experience: October 5, 2022
New Jersey
1 review
0 helpful votes
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Good experience
October 4, 2022

Cheap flights always come through with great prices and fast service.

Date of experience: October 4, 2022
Ecuador
1 review
0 helpful votes
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CHICAGO
October 4, 2022

It is the first time that I am going to fly in this airline, but the reservation of the flight was easy and fast.

Date of experience: October 4, 2022
Montana
1 review
0 helpful votes
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Easy to book
October 3, 2022

Easy booking and the cheapest flight I got. Thank you

Date of experience: October 3, 2022
New York
1 review
0 helpful votes
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Never received my tickets
November 2, 2022

I never received confirmation or my tickets till I called and spoke with someone

Date of experience: October 3, 2022
Texas
2 reviews
0 helpful votes
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A Quick Trip
October 3, 2022

Thank you for a quick response and easy experience.

Date of experience: October 3, 2022
Oregon
1 review
0 helpful votes
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Flight booking review
October 3, 2022

I can better rate it after I fly. I cannot understand why there is a charge for giving a seat preference that is totally bogus.

Date of experience: October 3, 2022
Texas
1 review
0 helpful votes
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Pretty easy and good deals
October 3, 2022

I quickly found something affordable. That is hard to find with a round trip. I only wish that I was provided more information about bagging.

Date of experience: October 3, 2022
North Carolina
1 review
0 helpful votes
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Cambio de vuelo
October 3, 2022

Cometi un error en mi vuelo y cuando llame me ayudaron rapidamente tuve que pagar una diferencia en precio pero la ayuda fue inmediata

Date of experience: October 3, 2022
West Virginia
1 review
0 helpful votes
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Easy
October 3, 2022

Everything was very easy to use and quick! I would recommend this site to friends and family!

Date of experience: October 3, 2022
Colombia
1 review
0 helpful votes
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Could not. Find the transat page on the web.
October 2, 2022

Hard to find flights. Not easu to reach transat page. Imposible to call... after 35 minutes waiting, I hanged up

Date of experience: October 2, 2022
California
1 review
0 helpful votes
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Excellent
October 2, 2022

I always use this site for my flights! Excellent prices

Date of experience: October 2, 2022
Mississippi
1 review
0 helpful votes
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N/a
October 2, 2022

Happy and looking forward to seeing family for a couple days!

Date of experience: October 2, 2022
Texas
1 review
0 helpful votes
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Loved it.
October 1, 2022

Easy booking options. Great experience. Enjoyed the website.

Date of experience: October 1, 2022
Georgia
1 review
0 helpful votes
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Heed my warning, do NOT use this company.
October 1, 2022

I had purchased a roundtrip ticket via Spirit Air thru cheapflightnow.com, to Texas from Florida, the line was totally overbooked for the flight and by the time I got to the ticket counter, I was 5 minutes out for my flight. Once the lady tried to check me in, she stated that I was not showing in the system, I was then instructed to go to another line, which now forced me to miss my flight completely. I waited in the other line for another 45 minutes. I had a schedule planned event that evening in Texas of which now I would not be able to attend. So I called this company and told them I wanted my money back and my status in the computer system of Spirit Air which was non-existent. They denied my request and basically kept my money, as I no longer needed the flight. I was needless to say extremely perturbed and they did not care, so much for customer care. Worthless and a complete theft of my money. Do not ever purchase from this company. Heed my warning.

Date of experience: October 1, 2022
South Carolina
1 review
0 helpful votes
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Great
October 1, 2022

Great experience, easy to book will do it again in the future

Date of experience: October 1, 2022