The company has garnered a mixed reputation, with customers appreciating the user-friendly website and competitive pricing, which often results in significant savings compared to competitors. Many users found the booking process straightforward and praised the quality of service provided by certain representatives. However, concerns frequently arose regarding hidden fees, particularly related to seat selection and baggage, leading to frustration among customers. Additionally, experiences with customer service varied, with some agents displaying excellent support while others were perceived as unhelpful or rude. Overall, while the company shows promise, addressing transparency in pricing and enhancing customer service consistency could improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Very unprofessional kelp hanging up the phone in my face
All good. Easy and clear. Would use again if the price is cheap
Booking this flight was a very smooth process. No problem whatsoever. Will definitely book again
I would definitely recommend this site. First time using the site and I love it…. I had no issue booking my ticket. Everything worked out well for me.
I compared prices with other airline ticket booking companies online and found this to be the best price with several options of flights to choose from.
Booking was easy and prices affordable. I hope my boarding and flight is as easy as the booking.
Good price me gusto todo el precio y espero pasar con mi familia pronto
It was easy to book the flight. It is easy to cancel
It was okay……… …. I hoped for more information……………
The booking procedure was straight forward and the processing of my booking, including prociding confirmation of the flight, was done expeditiously
I hope everything will get correct,I've received the help from the customer care correctly
Very easy booking with this website it wasn't hard to write the date for the trip and got lots of deals to choose from and I did it in minutes I recommend this website to everyone
Experience was quick and easy. I would rate a 9.5 out of 10
Even though I purchased my ticket with you, I was very disappointed to see that you offered all these cheaper fares but when I was done inputting all my information and clicking "book", it would tell me that these fares are no longer available and raise the price. I did this with 4 separate flights. Very unfortunate and unprofessional but I was desperate so I bought them.
It was fast and easy experiance without filling out unnecessary forms. The only problem is that the booking is not confirmed til you get the ticket number (in one day or two). Even though, I found it reasonable.
Customer service really good and they did a good job
Booking was simple and fast but most importantly cheap
Thanks, i had a good experience.
Great price! Would certainly use the service again.