I placed an order on the website on 12/19/2016 and paid for expiated shipping. I spoke with a representative and was told that shipping would take 2-3 days. Today is 12/22/16 and the package hasn't even been shipped. I've been on the phone with them for 1:43:33. I was 1st told that I had no option but to wait until 12/27 to receive my items. After requesting to speak with a supervisor, I was told that they could replace my order and reship express however, I was still not guaranteed to have it by 12/23 which was the date I needed it by. Needless, to say I will not order anything off of there website again.

I ordered 2 pairs of shoes, even paid for expedited shipping. They sent me a skirt and blouse instead. Obviously they screwed up, and besides I didn't get the shoes I needed in time. Called customer service and was told that I needed to take the items to the store for refund. At first they told me I needed to get a police report! I said hell no! This is your fault. I am NOT getting any police report. So after asking to speak with a supervisor the agent then tells me that their policy states that I need to go to a Charlotte Russe near me and return the items and ask for a refund. This is bull$#*!! I'm NOT doing that. They screwed up, so they need to fix this. GIVE ME MY MONEY BACK!

I LOVE CR. I always shopped in store and never online. Recently I found that there were a lot of online only sales and it was much easier to just shop online. Christmas time rolls around, my mom tells me she LOVES this jacket from CR. I go to order it and its out of stock within minutes... okay. I messed up. So I stay up all night to see if they restock it. They do, I order, it was left out of my order. I call they say it was accidental and they will reship it out no problem. 3 weeks pass, nothing. No word. I called today and got someone telling me "it was never on its way. I'll give you a refund but thats all I can do". The point wasn't the money, the point was the jacket. $#*! this place.

Got ripped off on this one, one pair of boots not in stock for the buy one and get 2nd at $10 (even though site said they were in stock) but had no problem sending me the one pair they had... will not send me another pair for $10. Customer service said there site wasnt updated when we ordered, so while I was chatting with them I looked up same exact pair and they still showed in stock... hmmm, rip off? So instead of getting my two pairs of boots for $60 I got one pair for $50... I am returning them to the store and will NOT deal with them in any way in the future, terrible customer service. They also told me to order another pair and when they ship that I should call them and they will price match them at $10, yea I almost believe that one

Bought a 15 dollar looney tunes sweater…
Bought a 15 dollar looney tunes sweater that was originally $40. Received it today and the quality of the print was not the best. Then I looked at the TM print at the bottom corner and it looks super bootleg. It has a TM print with another TM print over the 1st one. Good thing I didn't pay the full price but still wth! 40 bucks for this type of quality, not cool. Definitely can't give this as a Christmas gift.

If I could rate any lower than 1 I would. I ordered some items during a sale 2 weeks ago. I got the 7-10 day shipping so I knew it would be atleast a week before I received my items. I was patiently waiting for my things to arrive in the mail. I got an email YESTERDAY saying that all of the items that I ordered are out of stock so I won't be receiving them. This was almost 2 weeks after I had ordered! Most decent websites will tell you when an item is out of stock before you check out, not 2 weeks later after you've been waiting for the package. This was my first order from Charlotte Russe and it will be my last.

The store has looked so much better since management changed and (Charlotte You can just say the store has looked so much better since management changed and that we (Charlotte Russe staff) helped you find what you were looking for Russe staff) at Castleton Mall location helped me find what me and my sister what we were looking for. Shout out to Selena and Priscilla that makes this happen! Keep up the good work guys! By the way music in the store was awesome! I will definitely come back!

I ordered a jacket online at the beginning of December. A few days after I placed my order, I checked the estimate shipment date online. It told me that my package would arrive on the 17th of December. The 17th arrived without a package as well as another estimated date online. The arrival estimate went from saying the 17th to N/A. After waiting a few more days, I contacted Charlotte Russe. They gladly refunded my shipment cost which was nice and told me that the package would arrive at the latest of the 27th. The package never came. I called and they could not order me another of what I wanted because they were out of the size I wanted. My guess is they were out of my size when I ordered the jacket to begin with. He said he would give me a 10% discount coupon and apologized HA. I then just asked for a refund which takes 5-10 business days. Do not order online from this company.

I ordered on 1/20 a winter dance dress for my daughter. On 1/25 I called to check on the order. Was informed that order was still in process even though they could manage to charge my card at the time of order. Was told that they are behind because of the popularity of their sale. I asked to cancel my order since it wasn't "processed" yet and was told that "no, can't cancel but you can return it once it ships to you". Seriously? I can't wait to see what the return fee will be. You have ruined my daughter's dance because the dress she had hoped to wear is "in processing". An 8 day order/ship/arrival timeline works for every other company. I will NEVER EVER order anything from you again and from reading the other reviews looks like this is commonplace practice.

I have been a client at Charlotte Russe for a very long time, and I really love their products. I have never had an issue with this company before, but my last order was a very bad experience for me. My order had the incorrect address, and even though I tried everything so that it got to the right address when it wasn't even my fault, because I had the correct address selected. The worst part is that the items are now going back to Charlotte Russe and according to them, they can't re-ship it to the correct address. It was my B-day this week and I wanted this items for my B-day party. I guess is not happening anymore since most of the items are sold out and they can't just sent my package back. I'm not the type of person who likes writing bad reviews, but I am very disappointed because I am a very loyal customer, and my product should have gotten sent to me again