Always enjoy buying great clothes and accessories there have great selection. Unfortunately they have the rudest, $#*!tiest employees. They are to say the least friendly, sighing and rolling their eyes as if you are inconveniencing them. I wish I had noticed the girls name but her cashier number on receipt is ******* in the Midland, Texas mall store. Hopefully she can get a class on customer service 101... she clearly needs it!

I loved shopping with Charlotte Russe, especially buying my jeans from them because I never had to try them on and knew it would fit. So when they went bankrupt I was understandably upset, because if I shopped anywhere for jeans I would have to try them on and the idea of having to try on jeans was never something I enjoyed. Once they reopened I was beyond excited and decided to purchase some items online, after placing my order I did a little research and saw the horrible reviews of the "new" Charlotte Russe. It was then that I was afraid because at that point it had already been 2 weeks and my items had yet to arrive. But when they arrived I was happy, everything fit and the quality was exactly how I hoped it would be. I may no longer purchase online because of the long shipping but I would definitely continue to shop with Charlotte Russe.

My order was supposed to come in multiple packages but the only problem is one one my packages never came in! I tracked it online and it said it was delivered. So I emailed them everyday for 5 days about it. No response. Then I called their customer service and they told me to get in touch with fedex, do of course I called for them to tell me I need to call ups. Yet again I made another phone call for ups to tell me they can't give me any shipping information unless I am the business that's sending it out and that I have to get in touch with them. So again I called Charlotte Russe and they told me I have to call fedex again! I had told them I already did that and they said that there was nothing they can do! How is there nothing anyone can do? My package that I spent my money on is lost and no ones going to take their part and so right for their customers? This is the worst experience I've ever had with online shopping.

I order two dresses online. One dress was a two piece that was tight and the sleeves were way too long. The next dress material was way too thin, you could see the outline of my panties and bra although it was white like the dress. So I returned them to the store to get my money back. One dress I paid 29.53$ and the other was 26.20$ I was giving back 44.93$. They did not give me money back for the shipping cost or the sale taxes from both dresses.

Unbeatable prices. I only had one pair of leggings because they're over $10-25 a piece (I wear them under my pants for snowy days on mount Hood so layering leggings is awesome!) I ordered some leggings and some scarves. My order came in two weeks and was just what I asked for! I was super worried because all the bad reviews. I have ordered a second time and crossing my fingers the first time wasn't just beginners luck!
Only reason they're not five stars is because I'm a size 0 in pants and the xs leggings are 00-1, size 2pants are huge on me so I got xs. They are as tight as can be while still being wearable I think I popped a few stitches the first time I tried them on lol they're very stretched looking on me which is unfortunate because I love them other than that. Also, the customer service guy I talked to was super nice but unfortunately couldn't add the one more scarf I wanted (to avoid paying the shipping on another whole order)

I have been waiting for 12 days to get my order, it should have been here by now, they said it will be here Saturday, and now I check again and track it the package now says the 11th so that's an additional 3 days. Plus they chose Smart Post which means the package will be delivered to some random place for me to have to go pick up instead of being delivered. It has taken me months to find the perfect dress for my sons's wedding next week and now I have nothing. I will never shop here again or step foot in their store, It's a shame because I like their store.

When I purchased my merchandise online, it gave me a price that I would pay. When sent my confirmation the price increased by $16 for shipping. I feel that the shipping should have been included on my initial payment, not when the email confirmation when through. When I tried to cancel my order right after I saw this, it would not let me. I clicked it multiple times and nothing happened. Customer service and products are not worth it. I would never buy products from them again. Thank you for wasting Charlotte Russe for wasting my time and money.

I ordered 2 pairs of shoes Friday at 6pm paid for expedited 2 day shipping, called on tuesday to see where order was and they told me just because its expedited it could still take 4-5 days to process, and they are not open on weekends to process? Later on Tuesday I received an email stating that one of the pairs was out of stock, called again and they said it's in limbo so basically because my order wasn't processed more people could have ordered after me and received the shoe also the rep said it looks like we have one pair left when I asked to have that one she said she couldn't process the order... not happy with customer service or online, however I've never had problems at the actual store

I ordered something about 2 weeks ago and all of a sudden I'm notified that I won't be getting 2 of the items that I ordered... but they refunded my total, so I was like okay. But for my Christmas present, my boyfriend just decided to give me the clothes I wanted so I was excited because Charlotte Russe has the best deals and I love their clothes, turns out that they charged my boyfriend 138 for nothing, because for one, It didn't confirm my order, 2, it constantly told me that I had to validate his card, which I did... TWICE. And its just such a mess. Unless you want to be stressed the f*** out, then I recommend to not use this site.

This use to be my favorite store because I'm a very small petite woman and it's hard to find xs clothing with my style and Charlotte Russe always has the perfect affordable clothes that fit me. I ordered tons of pants since they changed owners and I literally couldn't be more disappointed. They claim they "fixed" their sizes. For what?! That made it so much worse I literally ordered everything I'm xs or xxs and I get a whole bunch of crap that literally look like a large and will NEVER fit me in sooooo disappointed, if your a small girl and you use to buy from here forget about it their a worthless company now. The photo I posted, the red pants are from Charlotte Russe and claim to be "xxs" next to them are pants in a regular small that actually fit. Please explain to me how this is suppose to fit someone who wears "xs". HORRIBLE

I bought a few items from Charlotte Russe and it said it was delivered but I never received the order. I called fedex and contact the usps as well but no one can locate my package. I called Charlotte Russe and explained the situation. The only thing they told me can be done is for me to file a police report since my order was over $50. I told them I did not wanted to do that and they are responsible for my order. Since I don't want to file a police report, I basically lost my money. Charlotte Russe is responsible. This is bad customer service. Thanks for nothing CR.

I Ordered 2 pair of shoes from charlotte russe. I received a conformation order that night and then received a tracking ID from FedEx. 2 weeks have gone by and still no shoes. I track the shoes everyday and the shoes are still at the same location. I had to call customer services to see what the problem was. The rep on the phone sad that they are stuck in transit. She said that she can issue me a refund or order the shoes again. I really wanted the shoes so I said lets order the shoes again because I wanted to wear them in my vacation. But they did not have the shoes in my size. I had to get a refund and have to wait up tp 7 days before the money is put back on my card.

If I could I would give them a negative number! I placed in order for only two items. I completed the order and got an order number and all. Of course I took a picture of it for proof and so I know my order number. I even had an account so it would already be there for me. I never received an email to confirm my order and now they say my order does not exist, but they pulled the money from my account. I am beyond pissed and I have tried call customer service but I stay on hold for over 30 mins literally. I will never shop here ever again and I would not recommend anyone else did.

So I usually have no complaints about Charlotte Russe. But the other day I went in the store for a specific pair of shoes. In store they had a "Buy one get one 12.50" sale for shoes. The original price for the shoe was 38 and online it was 25. So when I got to the counter I showed the cashier the page online. I asked her was it possible for me to get the shoe at the price it was showing online. And I flat out got a no. I would understand if I was asking for a price match to a whole different store! But it was a current online ad for them. It just bothered me because I work at a department store and we meet the needs of the customer no matter what