I love Charlotte Russe, I have so many items from the store. Shipping is terrible though. I ordered some shoes to wear on my birthday, 2 weeks ahead of time, and they won't arrive until the day after. I'm just frustrated because other items that I purchased a few days after I bought the shoes have arrived already. I would suggest purchasing waaay ahead of time.

I have ordered a jacket for my mom on black friday sale and I didnt receive it, I am leaving to my home country in a couple of days, they really disappointed me, they were asking to fill the form, investigation, and stuff, which will take 10 more days. I wish to cancel my other order too.not happy with the shipping

Charlotte russe is an Ok site to order from, the worst thing about them is the delivery timing, I ordered from two other sites in addition to them on the same day and theirs was the last to arrive, I placed my order on a Monday, it was shipped Tuesday, delivered Saturday. I ordered a pair of boots which seem ok so far, I would consider ordering from them again cause their not too bad. The delivery time sucks because they use smart post (FedEx to post office) which ends up being the slowest delivery method but if you can deal with that you'll be ok!

Getting Married soon, Needed two plus size dresses in a hurry. I used Charlotte Russe because they had the old rustic look we we're going for as far as a lace dress that would fit two bigger girls with "bigger girls" I purchased these dresses online on 8/23/16 and paid too much extra for over night shipping and here it is the 29th and the dresses still have not arrived and after talking to customer services I can not get a refund on the shipping charges and their management team really failed to go above and beyond... Oh Did I mention that I was on hold for 25 minutes with the customer service rep that absolutely didn't help me at all...

I work in Customer Service myself... Personally I feel a 1st grade child can do better... Charlotte Russe--- You are horrible at providing a exceptional experience and I promise you will no longer have any business from me!

I purchased a chenille sweater from here. The care instructions said to machine wash on delicate, so that's what I did and the sweater practically fell apart. I contacted them and explained what happened and asked if I could return the sweater and they told me to use the return label that was shipped with it. Since I liked the sweater before I washed it, I threw the return label away. I asked them to email me another and they said that was not possible. So when i told them to forget it because i would just write a bad review and take the loss, instead of just giving ne a refund, they sent me another horrible sweater! So I again followed the care instructions only this time I put it in a mesh laundry bag first, as I thought maybe that would hold it together better. It didn't. So in the end I got two horrible sweaters that fell apart in the wash that i ended up throwing away. Bottom line is terrible clothes and terrible customer service, hence the terrible review.

I tried to purchase an order online for $500.
I put the order in around midnight. I was so excited about the purchase that I checked on the order status when I woke up the next morning.
It was CANCELLED!
I did not receive an email or a phone call.
No heads up, but they still took my $500 out of my bank.
I had to call their customer service in the Philippines only to be transferred 6 times before I could talk with the "supervisor".
The supervisor told me because a manager could not confirm my billing address they cancelled my order. However my bank was CHARGED! Not a pending charge either. I called my bank and am STILL waiting on my money to return in my bank and it's been 17 days!
The supervisor told me the only thing she can do is resubmit my order but I have to pay the $500 again!

I purchase the Tube AllOver Gold Shimmer Jumpsuit to wear to a party, soon as I got home and attempted to put the Jumpsuit on the defective cheap zipper didn't stay zipped up. I'm truly glad I had purchased another item the same visit. The purchased item was the Sleeveless Mess Pieced Sparkly Dress and it was an absolute mess. The shimmering gold was all over my face, hair, everything it touched including the inside of my expensive leather coat, if I greeted someone with a hug it got all over them. I will never shop for anything of this nature from Charlotte Russe ever again. The quality is very very cheap made.

I order from Charlotte Russe two weeks ago. I wanted to buy one get one for $10 shoe deal. After I ordered it told me my order did not go through. I went to call and waited 20 mins and to never get put through to someone. I then received an email that the order did, in fact, go through, but the pair of shoes I wanted was out of stock and they would take them off my order. Since I only wanted the pair of shoes I ordered and was only told AFTER I placed the order that I would only be receiving the other pair of shoes I didn't even necessarily want at full price I no longer wanted my order. I have emailed them a total of five times with no response and have called four times all waiting 30 minutes and never actually reaching a customer service representative. To top it all off the package was never actually delivered to me and no one will respond to my complaints. I basically paid them 40 dollars for rage and frustration. I will NEVER shop here again.

Definitely a one star at Christmas time. I order three pairs of boots on tuesday 12/10 and just this morning received the shipping confirmation email and an email stating that two of the pairs of boots I ordered were sold out and cancelled. Really? If a pair of shoes is sold out they should take it off the website asap. I was counting on those to be christmas gifts! So I decided to order two other pairs of boots, just now I checked those same boots on the website and one of them is not sold out in the size I ordered it. I called cust service asking if there was a risk that my part of my order was going to get cancelled again and they couldn't give me an answer. They told me to wait for any emails. This is ridiculous!

I ordered two pairs of shoes, a dress and a pair of leggings. Confirmation was sent right away. 9 days later, I checked with Federal Express and it still just had a label. I emailed and, what do you know, I get an email that the order has shipped! I waited a few days and checked with Federal Express again. They still have not received. When I emailed again complaining, and asking for an explanation or I would cancel. They just cancelled the order and gave a refund... except they did not refund the whole order and left one item off! I've just emailed them again. This company is so frustrating! I will never order from them again.

Zero stars
Wanted to use up gift cards. With extra on credit card. Ordered several shoes, the most expensive pair never sent. Asked why was credit card still charged since overage for that pair was more than amount of credit card. Then kept saying they will look into and get back in 24-48 business hours, which is such poor business. It's been two weeks and despite calling them, no one has called me back. I'm disputing my credit portion although it is still not covering the cost of shoes they decided not to send. These idiots in customer service couldn't care less about customer.

I have bought things here in the past and been happy. You know you are buying trendy, juniors-priced clothing, so they aren't made to last forever. However, when a customer buys and pays for something, regardless of the fact that it was online, they should be expected to deliver that product... not send an email the next week telling you it is "out of stock" and you haven't been charged. First of all, be professional keep better inventory of your merchandise aka don't oversell items and screw your customers! Secondly, I was charged, and the funds were immediately taken from my account! Hoping that I'll receive a refund, but let's not be deceptive here! I can't believe how often this happens! Bad business practices and a good way to lose their maybe-not-so-valued customers!