Charles & ColvardReviews 197

I ordered earrings for my wife. She loves them and I can tell they are a quality product. Most people think they are diamond and have to be corrected because these are nicer than diamonds. Diamonds are overrated.
The order took a little while since they were made to order. They were delivered with and boxed with care.

I made the online purchase on March 10,2015. After a week I contacted the live chat to get an update on the order, only to find out the item had been oversold. I was assured a very similar item would be shipped in its place. So I waited the another week, contacted live chat to find nothing had been sent or moved on this order again. I was once again assured a replacement item of equal or greater CTW would be sent and arrive at my residence by March 26,2015. I also received an email from "Monique Williamson" stating the same. All I asked for was a tracking number once the item was sent. This also never happened.

These earrings were intended as a gift to be handed over on March 27, the reason I made the purchase well in front of your listed lead time. I believe I have been more than understanding and patient with the handling of this order. No tracking info, no item …. March 30,2015.

I also would like to point out the companies communication to the customer is lacking. I have ordered several different items, never receiving tracking/shipping information on any of them. I have had to be proactive and call or use live chat which takes a painful amount of time to get help. I doubt this is an isolated case considering the pattern that has been set.

March 10, online purchase
March 18, live chat asking for order update. Informed over sold March 25, Live chat and Phone call. Assured an item would be shipped and tracking info would be provided no later than March 26.
March 26,27 no tracking info. No reply via direct email and phone call.
March 30, Nothing 1.5 hours via live chat. Phone call from "Monique Williamson" and an email. I was assured I would be taken care of March 30, I received a refund of $40 for shipping with no explanation?
March 31, emailed "Monique Williamson" and questioned the refund via paypal, I assume since there was no further detail the order was still stalled. My assumption was correct, not only did I not get the item there would be no item sent. I requested a refund due to lost confidence they could complete my order.

I bought two pieces of jewelry for myself----a men's ring and a cross that might have been intended primarily for women----or maybe unisex----but I found it was the perfect size for my gold chain. My experience with Moissanite from Charles & Colvard has been exceptional. A few years ago, I bought a pendant for my wife. All of my purchases of Moissanite have been positive. The workmanship on the gold settings is quite good and the stones have all been remarkable. I am very concerned that other sellers are now featuring Moissanite----I don't know if the quality will be up to the standard that we have become accustomed to. I hope these new sellers will not dump inferior product on consumers----that would give Moissanite a bad name after so many years of nothing but good products.

The quality & pricing are really good and the delivery was fast. I love my Ring. My only minor comment would be that in certain lighting you can see the yellowness of the stone a bit. But overall, I am so happy with it!

I bought my fiancees engagement ring from C&C at moissanite.com. It took almost 2 weeks to get the piece and i was worried because of negative reviews, and because i got an unenhanced. 9ct pear shaped and thought it might be yellow. It is a beautiful piece nd she loves it more than her 1.5ct herloom diamond from her aunt. Just tonight her mom was marveling at how sparkly and nice it was. Only down side is the moissanite.com website sucks really bad and its hard to order from. The delivery is kinda slow too, But the piece its self is exquisite.

I ordered a 5.5 ctw pair of stud earrings, martini setting, with threaded back - I received probably a 2.0 ctw pair of stud earrings in a four prong setting with a friction back. I called them and I spoke to a completely un-apologetic person who had an attitude and spoke to me as though I were an idiot. She stated they must have just picked the wrong pair, well that's a $1,200 oops! I wonder now if this is a common occurrence. I expect them to pay for return shipping (which I had to ask for) all I was offered was an RMA number (whatever that is - you should explain your internal jargon for those of us who don't work for your company) then I had to ask her what to do with this RMA number. Be very careful if you order from them, make sure you get what you paid for, and good luck getting in touch. They have "LIVE" chat - but there is no "LIVE" person on the other end, their phone number goes to voicemail during regular business hours (I was lucky to get through once) I would NOT recommend this company, it's too much money for a potential bait and switch, and then it's on you to return their screw up.

DON'T WASTE YOUR TIME OR MONEY! I was in the process of purchasing a $5500 dollar ring from them! They sent me a wax mold of the ring to approve the design and size! They forgot to mention that this wax mold would cost me $600! I ordered the ring in a size 5.5 the same size as my class ring! They made the mold in a size 5 I couldn't even get it over my knuckle, I called them and even showed them e-mails of their mistake, they told me it would cost another $600 to redo the mold! I decided to cancel my order, they told me they would issue a full refund for the mold if I sent it back, so I did at my expense with delivery confirmation and packaged it really well in a big box and had the delicate wax mold in a small jewelry box had the post office stamp fragile on the box and put a sticker that said fragile all the way around it. Then the company refused the shipment, causing it to be returned to sender. Causing me to pay $600 for a worthless wax ring! I don't trust them and would never do business with them! It was their mistake yet they wanted to charge me to fix it! I tried posting a review on their website but since it has to be "reviewed" it didn't make it to the site, they only post the good reviews, and no negatives! They only correspond through e-mail so be aware of that as well! Buy your beautiful ring else where, unless you have an unlimited budget and if you do, then you do better getting diamonds!