Vicki W.

I ordered a 5.5 ctw pair of stud earrings, martini setting, with threaded back - I received probably a 2.0 ctw pair of stud earrings in a four prong setting with a friction back. I called them and I spoke to a completely un-apologetic person who had an attitude and spoke to me as though I were an idiot. She stated they must have just picked the wrong pair, well that's a $1,200 oops! I wonder now if this is a common occurrence. I expect them to pay for return shipping (which I had to ask for) all I was offered was an RMA number (whatever that is - you should explain your internal jargon for those of us who don't work for your company) then I had to ask her what to do with this RMA number. Be very careful if you order from them, make sure you get what you paid for, and good luck getting in touch. They have "LIVE" chat - but there is no "LIVE" person on the other end, their phone number goes to voicemail during regular business hours (I was lucky to get through once) I would NOT recommend this company, it's too much money for a potential bait and switch, and then it's on you to return their screw up.