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I purchased a beautiful rose gold band and it has been in their possession more than it has been in mine. The ring arrived missing diamonds & in the last 2 years I have had to return the ring 4 times. Recently it took only 30 days for 1 diamond to fall out & the only thing they are willing to do is keep it for 2 weeks put the diamonds in & send it back to me. I have called numerous times & it's the same process. I never asked for a refund I asked for the ring I purchased to be of good quality.
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As this price point, you'd think at very least this jeweler would have nailed customer service....
Purchased my engagement ring September 2017. The main stone became loose in August 2020. Customer...
