If you want your dream engagement ring and want it to last but also have any hope that if there's an issue the company you/your fiancee purchased it from will STAND BEHIND a piece of jewelry worth thousands of dollars that every day people do not have to just throw away, for the love of God STEER CLEAR! Stay far far away from Charles & Colvard!

It's quite honestly one of the worst feelings in the world when, just a little over a year before your wedding when you're looking for your wedding band and stressed as all heck planning your wedding, your engagement ring has a stone fall out. Crap! This sucks, you think. But, it's ok. The company you bought the ring from is supposed to stand behind their product. NBD. So you call and are told no problem! Send the ring back. We'll examine it closely so that if it's just this particular stone, it will be fixed and if there's a larger problem with the overall setting, we'll replace the entire ring so this never happens again! You send it in and they fix the one stone and send it back. The ring looks absolutely beautiful. It's returned to its former glory. Just as it was on one of the very best days of your life when the partner of your dreams proposed and you first saw it. You're grateful that it wasn't a larger issue because you realized after sending it in that the ring you have, isn't even one they sell anymore and who knows what would have happened if it would have been a bigger issue that needed a full replacement. You were definitely a little sad for a few weeks when everything you did felt strange because the ring you became so used to having on your finger, to enjoy day in and day out, was no longer there. But, what's important is that it is now fixed and you shouldn't have anymore issues. You can now cautiously look forward to the stress of planning your wedding and only hope that things go as "smoothly" as this repair went… or so you thought!

Fast forward 8 months, 5 months prior to your wedding, you're running errands and you happen to look down and what do you see? ANOTHER stone has fallen out of the halo of your ring. You look a little closer and not only that, but one of the other halo stones is chipped! How is that even possible?!?! Moissanite is supposed to be almost as hard as a diamond. Charles & Colvard moissanite are supposed to be "THE" moissanite. The best. WHAT IS GOING ON? Deep breath. They stand behind their products. You have five months. Sooooo very grateful you haven't quite pulled the trigger on that beautiful $2K C&C wedding band quite yet, because this appears to be a recurring issue. We'll hope it's just this particular piece of jewelry (and not their entire inventory) and we'll hope, against all odds, that this is going to somehow warrant a replacement because this, twice in under a year, is now unacceptable. Obviously they didn't examine it as closely as they promised. Or, they knew they no longer had a replacement so they just let a faulty ring slide because maybe they aren't that great of a company and maybe they know if something else happens they can tell you that you got the ring 3 years ago and they won't do anything about it. Hmm. Maybe you shouldn't think all of those things without hearing them out first?

Ok. I'll stop with the story. But that's the story. Those are the thoughts. And I honestly thought this time around, there would be no issue. I thought if they weren't willing to replace it or give me store credit to get a new piece since my ring isn't sold anymore, that there would at least be a seamless, problem free, repair. That I could send it in, get it fixed and then sell it so I could buy a ring from a company that FULLY stands behind their products and would feel really bad about someone spending thousands with them and then twice in one year losing that expensive piece of jewelry for weeks on end. I wouldn't get any of those scenarios.
No. Instead I am told that their warranty only covers main stones and that now I have to EMAIL A THIRD PARTY ("their" service center who has no contact other than an email, it's a third party, but it's "theirs," and oh, there "might" be a fee) to have my ring fixed. They, personally, will do absolutely nothing to fix or replace this ring with something that won't have non stop issues. And I'm not willing to send it into a third party company that I can't even contact and possibly have to pay to have something fixed when the quality issues is obviously on C&C.

I'm heartbroken. I love this ring. And I have no money to just get another. I mean, who does, right? What normal people can just buy another? Who should have to do hours of research into the best stones and the best retailers and rings that will last forever to spend thousands & be left with nothing? I don't even think anyone will buy it so we can recoup some of our loss, in this shape. Just… shame on you Charles & Colvard. Awful people.

I am writing this complaint in utter frustration after spending over $10,000 on jewelry purchases with Charles & Colvard Ltd. in the past six months. Despite the significant investment I have made in your company, I am appalled by the egregious lack of communication, accountability, and basic customer service I have received. What should have been a joyful experience leading up to my wedding has instead turned into a nightmare, thanks to your company's astounding ineptitude.

Let me start with your so-called "customer service" team, which, frankly, has no comprehension of what customer service even is. Their complete lack of empathy, product knowledge, and initiative in resolving issues speaks volumes about the level of service Charles & Colvard finds acceptable. I ordered a wedding ring, intending to surprise my husband, a full three weeks before our wedding. I even paid additional fees for expedited processing and two-day air shipping to ensure it arrived on time. Instead, not only did the ring fail to arrive, but I was also left in the dark as your team recalled the delivery without a single notification, leaving me without the ring on our wedding day!

To say this is a colossal failure would be an understatement. Your company was quick to debit $6,000 from my account—on top of the $4,500 I had already spent on a separate purchase—yet completely incompetent in fulfilling the one thing that mattered: delivering the ring as promised. I went so far as to drive to the shipping carrier's office, only to be told that Charles & Colvard had recalled the package and canceled the delivery without reason or explanation.

This issue has been ongoing for over three weeks. Despite the ring supposedly being delivered on September 1st, it was nowhere to be found on our wedding day, September 7th. Meanwhile, my $6,000 remains in your account, and I am left with a deep sense of betrayal and disappointment. For a company that claims to specialize in jewelry meant to mark life's most important moments, your utter disregard for the customer is shocking.
Here's what I expect moving forward:

1. Prompt delivery of the ring I ordered: There is no excuse for the delay, and I expect it to be shipped and delivered immediately, with tracking information provided upfront.
2. Full refund of all additional fees: This includes the expedited processing fee and the extra payment for two-day air shipping—services you not only failed to provide but also completely disregarded without any communication.
3. Compensation for the inconvenience and emotional distress: The failure to deliver this ring ruined a part of our wedding experience. The least your company can do is offer a significant discount or compensation for the unnecessary stress and frustration you caused on a day that should have been filled with happiness.

An apology alone would be insulting at this point. As a company that touts itself as a leader in jewelry manufacturing, Charles & Colvard should not offer any form of expedited service if you are clearly incapable of delivering on those promises. I've lost all trust in your company, and unless this situation is remedied immediately and adequately, you can be assured I will be sharing my experience far and wide.

I look forward to your swift and meaningful resolution to this disaster.

Beautiful ring - very pleased

Just did in the title.

All of the Forever Brilliant pieces that I purchased are all amazing!

Very special shape for moissanite

Easy, fast, accurate and fulfilling

Very positive shopping experience on the website.

This stone is just beautiful! I just love it!

No problems, outstanding products